Matthew Croghan Email & Phone Number

Matthew Croghan is a Escalations Support Specialist at Framework. He is proficient in English. Colleagues describe him as "I had the privilege of working with Matt on multiple projects at Twitch and had the chance to notice that on top of digging into the details of every issue, he is truly dedicated to his job. He is passionate about the community, a supportive peer, and a kind and data-driven manager. In his career at Twitch he had to adapt and overcome different challenges, while wearing multiple hats and be the voice of the customers. Matt is a committed, hard-working, and empathetic leader who will always advocate for his team and as a keen eye for improvements backed by solid data." and "I cannot speak more highly of Matt, his contributions to Twitch, and the overwhelming impact he had on the Customer Experience team, first as a support specialist and then as a program manager. He possesses an uncanny ability to hone in on details, communicate complex information efficiently, and has a never-ending desire to make work more efficient and easier for those around him. Matt's work led to smoother, more positive collaboration and communication between Customer Experience and Twitch's technical teams, and he drove numerous solutions to improve internal logistics as well. As part of these efforts, he consistently pushed for and implemented better methods for capturing and measuring value in all aspects of day-to-day work for the department. His tenacity, passion, and empathy are outstanding, his drive to find the root of a problem is unparalleled, and he is always willing to help others. One could not ask for a better partner for investigating tricky questions, and he can be counted on to know the right first steps for almost any situation. If you have a problem to solve, Matt is your guy."