Matthew Gipson Email & Phone Number

Chicago, IL, US

· Support new and existing clients on utilization of Ex Libris’ content resource sharing product (Rapido) through resolution of a broad range of system issues. Communicate with clients as needed through Salesforce.· Administer re-indexing procedures to fix data issues for customers.· Manage a caseload of over 100 clients including major research and.

· Supported the day-to-day management and operation of the Central Discovery Index (CDI) database as a first responder to incoming client-reported cases involving metadata quality issues or concerns.· Identified and reviewed system defects via Jira and various Ex Libris technology stacks and escalated as necessary.· Analyzed reported issues and implemented.

· Developed and implemented taxonomies, thesauri, and controlled vocabularies under the guidance of the Semantics Practice Lead.· Identified taxonomy requirements through research and analysis of end-user needs and content management system requirements.· Collaborated with management to identify process improvements and enhancements per external client.

Chicago, Illinois, United States

· Created and edited veteran biographies and photos for the Pritzker Military Museum & Library website.· Enhanced user website experience by creating keyword tags for online databases.

Wheaton, IL

· Reclassified entire library from the Dewey Decimal system to the Library of Congress system.· Participated in the development of an efficient strategy with project manager and other team leaders to complete the project in a timely manner.

Chicago, IL

· Responded to patron technology/equipment-related inquiries. Assisted and trained patrons related to these.· Conducted one-on-one tutoring with patrons on topics such as utilizing a search engine, social media, and general computer information. · Assisted patrons with resume creation and other functions to support workforce development.· Led classes on a.

Chicago, IL

· Using appropriate handling techniques and procedures, gathered etchings and lithographs by various artists and complied documents from the Robert T. Adams Collection to efficiently organize collections within the Special Collections department.· Researched historically accurate titles of prints and documents while tracking their origins at the University.

Master'S Degree, Library And Information Science

Bachelor'S Degree, History