Matthew Roush Email & Phone Number

Durham, North Carolina, United States

Provide support in a highly complex software and hardware environment.

Stockton, California Area

• Provide training, support, and functional analysis for a custom web-based Student Success Teamintervention program used in over 140 school districts in California, designed and maintained in-house.
• End user support analyst, including functionality questions, configuration settings and use casecustomization.
• Patch/release testing for custom applications, communicated with developers using AzureDevOps and similar tools to resolve issues and improve performance.
• Provide in person and online training to teachers and administrators and work with them toconfigure custom software based on local procedures and policies.
• Provide analysis, testing, and documentation of improvements to the software. Recommendchanges and worked with developers to implement.
• Design and implement new software for tracking and recording school information related toCalifornia requirements, including facility maintenance and instructional materials

Winnetka, IL

Responsible for creating and maintaining school and student schedules for a large school with over 4000 students. Produced various reports and maintained system configuration. Worked with DBA's and developers to improve student information system processes and create new functionality.

Raleigh-Durham, North Carolina Area

• Train and advise district-level personnel in advanced functions of student information system, andcreate documentation as needed for specific functions. Lead classes and work with school personnel onhow to use and.
• Instruct schools on how to automate master timetable and student scheduling, to savetime and ensure full facility and teacher utilization.
• Help administrators and stakeholders take advantage of available software tools toimprove business processes.
• Review practices related to state reporting to improve accuracy.
• Advise districts about best practices for configuration and yearly maintenance (studenttransition, reporting dates, course codes, etc).
• Work with teachers to help them fully utilize the electronic gradebook portion of thenew student information system.

A Lead Trainer with the Wave 3 Conversion Team. Trained all aspects of using eSIS software at both the school and district level, including everything from initial school setup, scheduling with the Master Timetable Builder, to Teacher Assistant Module.Worked with a large number of districts (Durham, Alamance-Burlington, Union, and Guilford and many more).

Member of Requirements team, gathering technical and business requirements for current and future applications and integration.Worked with several departments, including ESL and Curriculum, to integrate both new and existing business practices with the eSIS/NCWISE application.Also helped Training Team with application and process documentation.

Application Lead for the eSIS/NCWISE application and associated 3rd party software for the WCPSS central office. Responsible for researching, testing, and documenting both existing and new application and business processes. Worked with product vendor regularly on bug fixes, patches, and enhancements. Also responsible for reviewing, testing, and.

Provided eSIS/NCWISE end user support (level 2 and 3), edited existing and created new documentation, state report reconciliation (PMR, SAR, etc.)Responsible for learning and training several aspects of the eSIS software, including Scheduling and Teacher Assistant Module, as well as developing new integrated business and application practices.