Rusty Comer Email & Phone Number

United States

Manage the response effort for sales proposals (RFI, RFP, RFQ) for both prospective and existing clients from cradle to grave, including sourcing and vetting potential opportunities, and crafting responses to multiple proposal submissions concurrently. Collaborate with cross functional subject matter experts and corporate personnel to develop technical and business content for written responses.Track and share competitor and market findings with all levels of the organization to help improve product and processes.

Lewisville, Texas

Managed the procurement and processing of all the bus operations department invoices and POs including fleet and facility maintenance, professional services, contract transportation services.Managed the contracts and billings for contract services including Collin County Transit service, Frisco Demand Response Service, Trinity Metro’s Alliance Link Lyft service, Coppell’s "Work Hard, Get a Lyft" workforce transit program, North Central Texas College service, GoZone OnDemand service, and University of North Texas service.Oversaw the Commuter Vanpool Program including reporting, billing, and program support.Mentored Customer Service Manager and act as liaison with customer service team on major projects and service rollouts.Created and managed the bus operations department budgets including 33 different departments and totaling $18M in expenses annually. Oversaw daily operations of GoZone OnDemand service. Played a key role in various special projects for the bus operations department including the Texas Motor Speedway Vaccination Shuttle service provided in conjunction with Denton County, Title VI Program updates, Paratransit policy updates, Triennial Reviews, Cost Allocation Models, Facility Maintenance Plans, and many more.

Lewisville, Texas, United States

Created and managed the bus operations department budgets including 24 different departments and totaling $14M in expenses annually. Lead the development and implementation of the first agency fare updates in more than nine years.Helped with the updates to DCTA’s Title VI program including updating the agency’s major service change policy. Developed scopes of work and completed the procurement process for revenue fleet vehicles, fleet buy America audit services, fleet parts and services related to bus operations. Served as the point of contact during the agency’s triennial review for Title VI and ADA. Spearheaded the roll out of Collin County Transit’s Low-Income Transit Subsidy Pilot Program.Launched two of the agency’s Mobility on Demand projects, Denton Enterprise Airport On-Demand Zone, and Lewisville Lakeway Zone; working with the software vendors to set the program parameters and performing pre-launch testing.Aided in the planning and execution of UNT’s Game Day Shuttle service.Contributed to the development and selection for NCTCOG’s Try Parking It Consultant request for proposals.Assisted with data collection for and provided feedback on the agency’s Cost Allocation Plan framework. Drafted and planned a comprehensive security camera project for the agency including all fleet vehicles and facilities.Supported the transition from TMDC to the LGC NTMC.Handled the billings for contracted services performed by the agency.Collaborated on the RFP for agency wide Mobility as a Service (MaaS) providers.

Developed the annual operating budgets for the President and Board departments - scheduled expenditures, analyzed variances, and initiated corrective actions. Acted as the Public Information Officer pertaining to public information requests and ensured accurate information was sent to the requester in a timely manner as required by law.Oversaw and managed both physical and electronic document control and retention programs, including record retention and destruction according to the agency’s official schedule. Directly supervised two full-time administrative staff.Assisted the Vice President of Planning and Development with Title VI compliance, communications, and complaints.Developed, procured, and manage agency-wide print services contracts.Procured and implemented agency’s Rider Alert software and continually tracked, monitored, and documented performance of software.Conducted monthly meetings with customer service staff and management to ensure adherence to DCTA policies and procedures.

Lewisville, Texas, United States

Served as official custodian of Board records including open and closed meeting minutes and recordings, official copies of resolutions (including maintenance of numbering system), legally required Board member documentation, and Board member term information. Set goals for the agency’s public engagement outreach activities, developed strategic tactics to meet set goals, worked with various departments to carry out the outreach activities and monitored results.Took a lead role in the public involvement portions of the agency’s Comprehensive Operational Analysis by gathering and organizing information and presenting that information to the public via web, meetings and online tools. Managed DCTA’s Commuter Vanpool program including assisting with the National Transit Database filing and coordinated communications with the vanpool vendor used during the reporting period as well as securing new funding through the North Central Texas Council of Governments for the next three years.Wrote, implemented, and maintained the agency’s Long Term Parking Program.Assisted in the agency’s Triennial Review by meeting with reviewers onsite, assisting with information gathering and acting as joint host with the CFO. Worked in conjunction with Data and Business Analyst to strategically review DCTA’s fares by analyzing offered fares, researching the history behind different fare types, and making recommendations on possible changes.

Lewisville, Texas, United States

Developed the overall passenger information strategy, including but not limited to: Go Guide, System Map, at-stop postings, facility signage, etc. also planned, procured, and supervised the installation of these passenger information materials. Assisted in designing and launching DCTA’s new website then utilized the website’s content management system to conduct regularly scheduled updates as well as add new passenger information and promotions while also ensuring the accuracy of all website content. Helped in the 2014 planning for the Marketing and Communications Department by participating in the Marketing and Communications budget preparation, initiatives setting and goals and objectives preparation.Contract manager of the creative firm to ensure projects are on track and to DCTA’s specification. Created the plan for, organized and implemented beta testing on the Where’s my Ride system while also working with the creative agency to promote and administer the testing.

Lewisville, Texas, United States

Managed the Commuter Vanpool program and worked to increase the number of vans by collaborating with the Planner to find other potential employers for Vanpools, participating in events promoting the Vanpool Program and working with the vendor on other outreach efforts. Assisted in writing the specifications for the Operator Audit RFP, helped with vendor selection, coordinated with the vendor on the routes and schedules, and worked with operations staff, executive staff, and the vendor to get the final report complete.Aided in the development of fare citations for the agency and supported the project by working with the creative services vendor on the website for the citations, helping with the citation design and coordinating with legal staff, executive staff and operations staff for the details of the project.Assisted with the solicitation, selection and contract management of various projects such as the information technology (IT) vendor, VoIP vendor for a new phone system for the agency, the customer relationship software, and the Vanpool provider solicitation.Worked with the design consultant and IT consultant brought in to outfit the newly constructed Bus Operation and Maintenance Facility. Acted as lead on several IT projects including the Trinity Mills TVM setup, the RouteMatch tablet conversion project and the TransitFleet maintenance software and hardware setup and installation.Drafted and managed the IT budget. Acted as the in-house technical support for the agency’s financial software SunGard. Worked closely with the finance department to refine the agency’s use of the software by participating in ongoing trainings, facilitating SunGard testing, and working on a securities audit and subsequent update.

Lewisville, Texas, United States

Assisted with the Triennial Review which completed with minor findings.Drafted, submitted, and received approval by FTA DCTA’s bus operation & maintenance facility categorical exclusion.Managed the Citizens Advisory Team for the agency including meeting agenda preparation, meeting scheduling, attendance tracking and new member recruitment. Developed and managed the agency’s Guaranteed Ride Home Program, tracked usage and processed reimbursement requests. Performed data collection for projects such as bus to rail connectivity, fare and service changes, Access service changes, and grant applications.