Jason Mooney, M.Sc Email & Phone Number

As the IT System Administrator at TransLoc, I am entrusted with the critical responsibility of overseeing the company's cybersecurity framework while managing the monitoring, dispatching, and maintenance of company assets. Leveraging AI-driven solutions and real-time monitoring technologies, I ensure the proactive detection and mitigation of potential threats to our data, assets, and infrastructure. Additionally, I manage the efficient dispatching of resources to address technical issues promptly, optimizing operational continuity. Simultaneously, I oversee the configuration, security, and management of company assets, ensuring compliance with organizational policies and industry standards. By integrating cutting-edge technologies and strategic management practices, I foster a secure and efficient IT environment that empowers TransLoc's workforce to thrive. Excited to drive innovation and operational excellence in support of TransLoc's mission and objectives.

Baltimore, Maryland Area

Implemented a helpdesk platform to provide efficient and personalized support to over 100,000 students,enhancing customer service experience and contributing to improved student retention rates.Successfully led and managed a 24x7 Helpdesk with a team of 30 agents, providing exemplary technical support, ensuring responsive Service Level Agreements (SLAs) for both internal and external stakeholders. This leadership contributed to heightened customer satisfaction and operational efficiency across the organization.Led the IT operations for a fully remote workforce of over 300 employees, ensuring seamless networkinfrastructure, collaborative tools, and remote support strategies.Developed and enforced robust security best practices across the organization, fortifying defenses against cyber threats and safeguarding company data and infrastructure.Implemented proactive security measures, conducted regular risk assessments, and ensured compliance withindustry standards to maintain a secure operational environment.Oversaw Office 365, handling the seamless distribution and management of domain-based emails and company licenses. Created and managed group and distribution lists while conducting thorough risk assessments to ensure data security and regulatory compliance.Administered Azure Active Directory and IT equipment for a remote workforce of 300+, overseeing theestablishment of group policies, domain-based email and account management, as well as implementing robust security policies within Azure Active Directory.Oversaw the end-to-end IT asset management process, covering procurement, maintenance, and disposal of IT assets in strict accordance with company policies and budgets.Utilized Intune within Azure to execute seamless mobile device management strategies, facilitating the distribution and meticulous oversight of corporate devices with precision and efficiency.

Florida

Worked with company founder from start-up through successful acquisition to design and build online school programs, technology infrastructure, support services, and implementation for serving over 10,000 enrollments. Designed and managed SIS setup and implementation, LMS and content repository architecture, user interface, and API and SSO integrations. Built and developed agile tech and support services team for increasing enrollment and expansion into global markets. Designed cyber-security protocols and policies, created disaster recovery plans, and ensured compliance with relevant cyber laws. Post-acquisition, worked with CIO on integration of multiple companies for the new investment group.

Fort Pierce, Florida Area

Worked with 3 virtual schools and multiple brick and mortar K-12 schools for successful implementation of online curriculum and blended learning. Involved full site analysis of hardware and software needs, set-up network infrastructure and internet. Training and support for over 1,000 employees across networks.

Master Of Science, Cyber Security

Bachelor Of Science - Bs, Digital Media Technology

Associate Of Arts - Aa, Business Administration, Management And Operations

Associate Of Science - As, Graphic Design