Matthew Smith Email and Phone Number

Responsible for maturing and leading the program and organizational performance of the IT department by aligning it with the company's goals and objectives.Oversaw the financial, project, and operational execution for multi-million dollar technology projects, ensuring that they are delivered on time, within budget, and to the highest quality.Developed and managed an IT strategic roadmap that aligns and supports IT program objectives to the IT transformation strategy and vision, ensuring that technology solutions are integrated, scalable, and secure.Drove process improvement within the IT organization, including the adoption of Lean, Six Sigma, CMMI, SDLC, and ITIL, to improve project delivery and operational service levels, and increase efficiency and productivity.Developed and managed an Early Career Internship and Associate program to attract, develop, and retain top talent in the IT department.Oversaw the Vendor Management Office to ensure that the company is getting the best value for its technology investments.Served as Chief of Staff for the CIO, managing day-to-day operations of the IT department, communicating the CIO's vision and strategy, and ensuring that the IT organization is aligned and supportive of the company's goals and objectives.

Identified the most effective technologies within the Microsoft ecosystem, such as Cloud for Healthcare, Dynamics 365, and the Power Platform, and recommended their deployment to improve the end user experience.Responsible for defining standard approaches for tools and templates used on project engagements, working in collaboration with the PMO. Best practices, defining the parameters for their usage, and ensuring that these practices are regularly updated to meet the evolving needs of the organization.Responsible for overseeing the training programs on project delivery methods such as CMMI and Agile. Involved identifying the training needs, developing the training modules, and ensuring that the training programs are effectively delivered and monitored for their effectiveness.

Oversaw and led the technology consulting organization in the development and execution of technology strategies and solutions for the Manufacturing, Healthcare, and Financial Services industries. This included leading enterprise platform implementations of SharePoint, ServiceNow, Dynamics, Teams, Intune, Identity & Access Management, and custom-developed applications in the .Net framework. Worked closely with Sales to define and negotiate SOWs for client engagements. Supported Microsoft Gold Partnership and oversaw ServiceNow Elite Partnership to ensure alignment with the consulting organizations go to market strategy.Responsible for the regional P&L, negotiating SOWs, and ensuring the financial performance of the consulting organization for client engagements.Established and maintained governance around internal tools such as Dynamics CRM, ServiceNow, and Mavenlink PSA to ensure consistent and effective use across the organization.Served as an expert advisor to various organizations seeking to establish their process and technology toolset within the portfolio management and project management spaces. Provided guidance on best practices and identified opportunities for improvement in the use of technology solutions.

Established and executed the IT strategy that supports the overall business goals and objectives. Implemented processes to align IT investments and initiatives with the organization's strategic vision.Led the IT department in adopting new technologies, methodologies, and practices to drive innovation and improve productivity. Developed a culture of continuous improvement that fosters creativity and experimentation.Established and chaired IT governance committees that oversaw technology investments and evaluated their impact on the organization's operational efficiency, financial performance, and customer experience.Built and managed cross-functional teams of IT professionals, including project managers, business analysts, developers, and quality assurance specialists. Fostered collaboration and communication among team members to achieve successful project delivery.Implemented ITIL-based service management practices that ensured the IT organization provided high-quality, responsive support to the business. Led the Change Advisory Board (CAB) to evaluate and manage change requests and minimize disruptions to business operations.Oversaw the successful delivery of IT projects that supported the organization's strategic objectives. Ensured projects were completed on time, within budget, and with high-quality standards.Established and managed a robust quality assurance practice within the IT department. Implemented automation and performance testing tools to improve the reliability and effectiveness of IT solutions.

Directed the Data Operations, to ensure high levels of customer service and support processes through the development, refinement, and implementation of KPIs, workflows, and other data-driven solutions.Evolved and optimized functional teams to customer-centric team pods, ensuring high employee morale, a shorter feedback loop with external customers, and improved customer satisfaction.Led the implementation of technology integration projects and managed the Integration Project Manager role to streamline and standardize the new customer onboarding process. This includes reducing new customer rollout time, cutting down implementation costs, and expediting return on investment (ROI) to drive innovation and growth.

Managed the entire IT infrastructure, including the pharmacy claims adjudication system, ensuring functionality and security of all systems.Oversaw the Service Desk, providing support to end-users and ensuring they have access to the necessary technology and resources.Managed the relocation of the data center to a co-location with the sale of the main Dohmen business to Cardinal Health, ensuring minimal disruption to business operations.Ensured compliance with industry standards, regulations and security protocols.

Led risk assessments and Sarbanes-Oxley audits for clients such as Harley Davidson, Sara Lee, Miller Brewing, General Growth Properties, and Madison Gas & Electric to ensure compliance with industry regulations and standards, and identify areas of improvement in the organization's technology infrastructure and processes.Collaborated with cross-functional teams to design and implement technology solutions that addressed clients' risk and compliance needs, while also enabling business growth and innovation.Advised clients on emerging technology trends and best practices in risk management and compliance, and helped them develop strategies to leverage technology for competitive advantage.Developed and maintained relationships with key stakeholders, including senior executives, auditors, and regulators, to ensure alignment and transparency around risk and compliance issues.Stayed up-to-date on industry developments, regulatory changes, and emerging threats, and proactively identified and addressed potential risks to the organization's technology assets and operations.

Administered and maintained the AS400 and Novell network environments, ensuring optimal performance, security, and reliability.Served on the Service Desk as Tier 1 end user support for office and plant operations, ensuring prompt and effective resolution of technology issues and requests.Led the deployment and administration of server infrastructure within Citrix environment, ensuring compliance with industry standards and best practices.

Administered data backup and disaster recovery plans for the AS400 platform.Analyzed and coordinated inventory management and pricing strategies, utilizing data-driven insights to optimize sales and profitability.Managed HR systems which automated payroll processing, attendance tracking, and employee records management.