Matthew S. Email & Phone Number

Alpharetta, Georgia, United States

As a Systems Administrator, I am managing system backups, data recovery and disaster recovery; servers and endpoints; patch management; managing system images; Office 365 Administration; Implements, installs, configures, monitors, troubleshoots and evaluates existing and new operating systems; completing support tasks for hardware devices and software packages; provides assistance with installation setups; revising existing documentation and knowledgebase; managing system security by removing security threats and malware and tracing network failures and researching possible solutions; deploying new software and upgrade installations and assisting in workstation life cycle rotations and interfacing with third-party vendor support and technicians for repair and maintenance of IT assets all while maintaining a working knowledge of the information systems deployed within the NCF network environment.

Alpharetta, Georgia

As a Junior Systems Administrator, I am managing system backups, data recovery and disaster recovery; servers and endpoints; patch management; managing system images; Office 365 Administration; Implements, installs, configures, monitors, troubleshoots and evaluates existing and new operating systems; completing support tasks for hardware devices and software packages; provides assistance with installation setups; revising existing documentation and knowledgebase; managing system security by removing security threats and malware and tracing network failures and researching possible solutions; deploying new software and upgrade installations and assisting in workstation life cycle rotations and interfacing with third-party vendor support and technicians for repair and maintenance of IT assets all while maintaining a working knowledge of the information systems deployed within the NCF network environment.

Alpharetta, Georgia

As a Technical Support Specialist II, I managed system backups, data recovery and disaster recovery, server and endpoint management, patch management, managing the computer imaging system, and assisting in implementing new management and security solutions. Also served as an escalation point as a senior technical support specialist to Help Desk team in resolving support tickets, assisting in maintaining hardware and software inventory, documenting resolutions and procedures, interfacing with third-party vendor support and technicians for repair and maintenance of IT assets, and maintaining a working knowledge of information systems deployed within the NCF environment.

Greater Atlanta Area

As a Technical Support Specialist I, I provided technical support, advice and assistance to end users regarding hardware and software system problems. Responding quickly and efficiently to support tickets and seeing them to resolution all while providing excellent customer service and communication. Documenting resolutions and creating documentation for hardware and software installations/upgrades.

Greater Atlanta Area

As a Computer Network Specialist, I provided systems and network administration for 25+ small and medium-sized businesses throughout the Greater Atlanta Area as well as the single point of contact for each client for any IT-related issues. I always worked quickly and efficiently with each client in resolving all network and system issues to reduce any downtime all while ensuring client expectations. I was responsible with installing software, managing servers and endpoints, backups and disaster recovery, endpoint management, patch management, managing antivirus protection and working with third-party vendor support to resolve applications errors and to perform any maintenance on any of the client's IT assets. I managed each client's IT infrastructure and network which were primarily Microsoft Windows networks and Hyper-V environments. I also assisted Batson Consulting Group, Inc in managing their hosted Microsoft Exchange environment and hosted server farm located at their datacenter.

Greater Atlanta Area

I provided top notch customer service in meeting company and customer expectations in the Field Services Department by maintaining accurate meter readings, fulfilling service orders dispatched by customer service and responding to alerts and emergencies. I exercised leadership as a senior field service representative by providing one-on-one training with over 20 new field service representatives by learning the meter reading routes, learning accurate meter reading skills, how to fulfill service orders as needed, passing on safety tips and helping them develop good customer service skills. I helped develop teamwork by assisting co-workers in providing additional assistance in completing routes and service orders.

Greater Atlanta Area

I worked with over 50+ engineers in responding to their requests in retrieving engineering drawing, printing them out and packaging them for delivery to the many different Georgia Power's power plants. Developed and maintained an accurate archiving system to manage and store the engineering drawings of Georgia Power's power plants. Occasionally made minor adjustments to the power plant drawings in AutoCad as instructed by the engineers.