• Manage and grow accounts on a needs based selling approach• Uncover needs and recommend solutions involving print and digital options• Provide continued customer service, analyze and deliver reports to customers and advise how to adjust campaign to increase the return on investment

Used social media to expand the reach of the organization Created pages for the website that were user orientated Researched and categorized attractions in Michigan to provide up to date information Participated in brainstorming session to rebrand image and improve website functionality Created and edited video to increase exposure and promote the organization

Supervised and provided direction for a staff of five student workers Coordinated meetings with clients to understand their needs and expectations for their event; built relationships with customers to establish trust Communicated work orders with customers and facility management to ensure request were accommodated Was on site during event, kept line of communication open and troubleshot problems in timely manner In the event of an injury or incident, collected pertinent information, completed appropriate forms and filed them with the building management or Public Safety

Responsible for preparing athletic venues for collegiate contest; met strict deadlines in a fast paced environment Set up and tested microphone, sound system and Fair-Play and Daktronics scoreboards; provided hospitality for visiting teams by acting as a guide to the facility Led a team of five to ten student workers, promoted efficiency by delegating task Coordinated with multiple departments to provide positive game day experience for fans, teams and officials