Matthew Kline Email & Phone Number

Philadelphia, Pa, Us

King Of Prussia, Pennsylvania, United States

• Serves as the main point of contact between all internal value-add functions across departments• Onboards low to medium complexity delivery projects• Leads regular project discussions with client and study teams to review project plans, risks, actions, issues,and decisions to drive projects to completion• Collaborates with lead and manager to determine success strategies for onboarding and supportingstudies• Demonstrates a general understanding of GP products• Able to manage multiple priorities simultaneously• Proactively identifies client needs and develop, articulate, and drive towards appropriate solutions• Demonstrates flawless execution of best practices during and post implementation• Fosters client relationships post launch of new client projects• Ensures study documentation is complete, current, and stored appropriately• Effectively applies Greenphire’s best practices and deliver according to internal and external successcriteria• Demonstrates flawless execution of business strategies for implementation• Possess the ability to troubleshoot, diagnose, and correct pre and postproduction issues.• Participates in the development of new features and functionality that may be requested by clients• Coordinates internal and external/vendor resources• Provides recurring project status reporting and ensure proper escalation• Performs other duties, assignments, and/or special projects as time or circumstances necessitate• Travels for client meetings and trainings as needed

King Of Prussia, Pennsylvania, United States

• Serve as a point of contact for site clients and participants, responding to email and phone inquiries• Assist Leads with mentoring and training new employees• Serve as point of contact for Enterprise client inquiries• Serve as backup point of escalation for Site Success Coordinators• Participate with large-scale special projects• Suggest process enhancements and develop internal tools for client support activities• Assist Project Managers, Team Manager and Leads with operational duties, including system access, card distribution and reporting• Maintain strong relationships with clients and internal stakeholders• Provide ad hoc client training• Update customer contact information as needed• Be able to independently solve problems for our clients and suggest improvements to process• Perform other duties, assignments, and/or special projects as time or circumstances necessitate.

King Of Prussia, Pennsylvania, United States

• Serve as a point of contact for site clients and participants, responding to email and phone inquiries• Assist Project Managers with operational duties, including system access, card distribution and reporting• Maintain strong relationships with clients and internal stakeholders• Provide ad hoc client training• Update customer contact information as needed• Problem solving and suggest improvements to process• Perform other duties, assignments, and/or special projects as time or circumstances necessitate.

Philadelphia, Pennsylvania, United States

• Collaborated with several technicians for setup, installment, and programming of communication systems• Organization and allocation of company inventory• Daily communication/meetings through calls and emails with project manager and team members.

Allentown, Pennsylvania, United States

• Maintained exceptional customer service to benefit the fan experience• Helped potential customers in-person with ticketing and seating options• Worked with merchandising/concessions with set up, money management, and execution of team goals.• Participated with promotions team to ensure a family fun experience throughout games and events within the stadium