Designed, implemented, and administered two unique AOR's (Area of Responsibility) for Carvana:1. A manual system to track vehicles that have been pushed to a later date due to logistical issues or maintenance issues. This AOR was adopted, and further developed by, Carvana's technology team. The automated version of this tracking systems was subsequently integrated into our ERP system within 6 months of debut.2. A series of Driver Safety Training Videos to enhance driver scores in the early stages of their employment. The videos also assist seasoned drivers by affording them the opportunity to unlearn already established driving habits. Whilst Carvana utilizes an elementary presentation of the Smith 5 keys of driving, for driver safety, it fails to engage drivers. The video series utilizes real world footage which is presented to small groups and encourages open dialogue and problem solving. These videos have resulted in higher, early employment driver scores as well as the improvement of veteran driver scores.Customer advocates are the only customer facing division within Carvana. This role comprises coordinating with the client to optimize delivery, respond to customer requests and concerns, and addresses any issues encountered in the field through team coordination. Personalization of each client experience is paramount to their satisfaction with the buying experience, and vital to retention and recommendation.Maintain and update field notes to ensure company wide transparency for client centric experience and service.Maintain accurate DOT logs and paperwork to avoid driver, and or, company sanctions.

Practiced superior customer interaction with incredibly diverse client baseUtilized strong problem resolution skills with a “client first” mentalitySupported team with open availabilityCombined sales talent, management skills, creative marketing, and business development to boost sales Led projects to enhance efficiencies in staff and resource allocation, and encouraged collaborations between front and back of house, including management team and Executive Chef

Excelled in excellent customer interactions, listening, and responding with enthusiasmMentored upcoming staff through hands-on trainingSupported restaurant with an open scheduleIncreased check averages through upselling, cross selling, and rewind sales

Reestablished relationships with 60 accountsCreated 20+ new accounts.Averaged 95% of target budgetCreated 3 corporate accounts with multiple unitsSolution selling, consultative sales. Increased client base through prospecting; telephone and cold calling, lead generation database and opportunities presented in the field.Design and deliver solutions that result in improved outcomes for clients.Projected to grow multiple lines of business including office supplies, print and promotion, facilities, technology and furniture.Initiate and sustain professional relationships with existing and prospective clients through face-to-face meetings, phone, and email contact.Build a deep understanding of account needs, stakeholders, and competitive situations.

Established relationships with 40+ new clients.Increased vertical sales 14% across 5 key accounts.Increased vertical sales 9% across 18 additional accounts.Increased total GP by 3.7%Solution selling, consultative sales. Increased client base through prospecting; telephone and cold calling, lead generation database and opportunities presented in the field.Design and deliver solutions that result in improved outcomes for clients.Projected to grow multiple lines of business including office supplies, print and promotion, facilities, technology and furniture.Initiate and sustain professional relationships with existing and prospective clients through face-to-face meetings, phone, and email contact.Build a deep understanding of account needs, stakeholders, and competitive situations.

Sustained top 10% guest spend average, $90 vs company average $70 Upselling, Cross selling, Rewind sales

Directed liquor program with sales of $800k+ on total sales of $2.5MPrice and Services Negotiation: Secured 50% price reduction on purchases with United Beverage and Bouchaine VineyardsClosing reconciliation: $25k+, comprising $10k+ cash reconciliationStaff Management: Sales, Alcohol & Service Training, Scheduling, Team Building, Incentive SalesCost Control & Evaluation: Liquor & Smallware

I acted as focal point for liaison between front of house and back of house allowing senior management a more holistic role in this new facility. I interned under the GM, the same GM from Simon Pearce, to expand operational knowledge focusing on wine management.Top seller: $73 vs. company average $61Enrolled in Wine & Spirit Education Trust (WSET) – Master of Wine accreditationMentoring and staff development through training and open communication

Teca serves Northern Italian cuisine. An extensive wine list, focusing on Italian wines with a generous selection of New World wines, created opportunities to pair wine to the guest’s palate of dining selection.• Closing paperwork: $10k+Consulted in the ideal placement of terminals, stations and hidden placements for storage to ensure ideal flow of traffic for both guests and service staff.Designed training program for Teca's expanding restaurant space in the increase in staff from 5 employees to 25 employees. Program covered all aspects of the restaurant, from food & drink knowledge with weekly testing, proper serving techniques including table set-up and appropriate clearing methods. • Cash handling: $3k+• Staff scheduling, training and management

Simon Pearce is a hand blown glass company with restaurants attached to two locations to showcase the company’s glass and pottery lines.• Top 25% guest spend average• Guest conflict resolution• Banquet and a la carte waiter

WiredContact offered a Web solution of the ACT! Database, customer relationship management software, allowing sales teams of 0-100+ to maintain real-time data management of accounts ensuring the highest level of service. • Lead Generation and Management: 60+ calls daily. Combination of cold, warm and hot leads.• Product demonstrations online: 5+ daily• Closed 75% of product demonstrations

This role was created to fill a defined need within Astea’s sales organization to bring value added resellers (VAR's) and technology partners into the Astea corporate structure. This allowed an increase in market penetration, targeting smaller organizations, as well as focusing the corporate sales team on primary targets. Astea International provides Field Service Management software.• Contract Negotiation & Deal Negotiation and Closing: Closed $1.1M of business.• Channel Management, Relationship Management: Established & maintained 50 VAR relationships.• Lead Management: Generated, prospected, prospect qualification 40+ new leads daily, divided incoming leads to either VAR or Outside Sales force. This allowed Astea sales force to focus on core competencies.• Strategic Alliance Development – Principal contact and lead bringing Optiron Corp’s Readi System and Astea’s AllianceEnterprise eCRM Suite together under joint RFP/RFI for Allegheny Power. • RFP/RFI/Bid Generation – Interdepartmental Leader – Combined RFI/RFP for Allegheny Power.• Executive level Presentations.

Collaborated with the sales and marketing teams to help qualify the fit and sales readiness of leads, verified and/or stimulate their interest in Astea, and route validated or qualified opportunities to the next appropriate person or step in the sales lifecycle.Supported the success, and improved the ROI, of tradeshows and events through pre-event marketing, event outreach and appointment setting, and post-event follow up; including representing Astea at shows and events.Documented activities and interactions in Astea's CRM software database; provided reports on activities and progress as defined by management.

Conducted inside sales and provided logistical support to ensure timely delivery for supplier of carton board and box board to print industry. • Conducted business-to-business sales and arranged for efficient shipment of products. Handled incoming calls from customers, and made cold calls to generate new business.• Scheduled and coordinated international transport services via Norbert Dentressangle and independent transportation services. Arranged alternative transportation when Norbert was unavailable to meet immediate needs.