-Jamf Pro setup and evolution for clients-Jamf Protect Setup and Management for clients-Jamf Connect Setup and Management for clients-endpoint security and SAAS management-endpoint CIS compliance hardening-Apple endpoint management for clients

-Jamf Pro setup and evolution for clients-Jamf Protect Setup and Management for clients-Jamf Connect Setup and Management for clients-endpoint security and SAAS management-Apple endpoint management for clients

• Tier 3 level Apple systems administrator • provide IT for Burnham Law offices across Colorado • Jamf Pro design and management for Apple devices• mass configure, image and deploy Macs, iPads and Apple TV's for use in law practice• JumpCloud user directory design and management • Meraki network design, management and web console admin for 5 sites across Colorado • Google Admin management • Cytracom PBX management• management of firewall and networking• management of printers and web console admin• management of Box, Practice Panther, Adobe and Microsoft Office licensing• inventory of all technology for all sites

• Tier 3 level Apple systems administrator • setup configured and manage 2000 Macs for staff and students at Falcon School District 49 • use Jamf Pro management software to configure/deploy configurations on a mass scale• provide IT for small/medium sized businesses and school districts across all of Colorado. • part of the Apple Consultants Network and certified Apple Consultant• Mac integration in business environments and educational institutions • mass configure, image and deploy Macs and iPads for student and teacher use in schools• remotely configure and manage all student and teacher Apple devices in schools and offices• Mac Admin and main Apple Technician of a team of 30+ employees• Apple device integration and management with Active Directory• Office 365 Exchange admin work and web console admin• management of Meraki access points and web console admin • management of Airwatch MDM and web console admin • assisted in the management of firewalls, Google Admin and networking• configured 2000 Macs to integrate with filter and firewall• management of printers and web console admin• Autotask ticket management •Jamf administration and management of thousands of Apple devicesMajor Accomplishments• earned my Jamf Certified Administrator (JCA)• earned my Casper Certified Administrator (CCA)• earned my OS X 10.10 Apple Certified Technical Coordinator certification (ACTC)• earned my OS X 10.10 Apple Certified Support Professional certification (ACSP)• earned my OS X 10.8 Apple Certified Support Professional certification (ACSP)• earned my OS X 10.9 Apple Certified Associate certification (ACA)

• Onsite support for Apple issues within Falcon School District 49 • Onsite support on a team for select CCS clients around Colorado• Tier 2 level Apple support and troubleshooting• Printing, Email, Internet Connectivity, Applications and Functionality for clients

• Take inbound calls for Colorado Computer Support clients and help with all IT needs. • Remote into client systems and solve technical issues over the phone. • Work with Autotask ticketing system to document all work.

• triaged, diagnosed and repaired Apple computers, iPods, iPhones• triaged, diagnosed and repaired Apple macOS and iOS • taught people how to use their Mac computers and how to run its software• worked on the business team to sell Apple products for business needs Major Accomplishments• earned my Apple Certified Mac Technician (ACMT) certification• earned my Family Room Specialist Achievement certification • lead a storewide initiative to implement and train for a new position for the Family Room team• certified small device Technician, Apple Trainer, Store Mentor, Creative Foundations and OS X Technician

• sold Apple computers, iPods, iPhones and Apple accessories tailored to customers needs• used Apple POS and iRepair for customer issues and device documentation• shared my knowledge of Apple products and software with customers and co-workers alike.• Mentor to others and helped train new employees new to Apple RetailMajor Accomplishments• first retail iPhone expert in Columbus, pioneered process leading a team to sell, setup and troubleshoot iPhones in a retail environment with a program that was the first of it's kind

• received in-bound calls for Apple, assisted callers with technical issues for their Apple devices • answered any questions regarding the issue and solved it promptly and accurately • sold Applecare Protection Plans and various accessories over the phone in the process.Major Accomplishments• Certified in Apple Small devices • Certified in Mac OS X 10.4 Tiger • worked my way up from troubleshooting iPods on a Windows/Mac based systems to troubleshooting OS X on Macintosh computers