Matthew Sweitzer Email & Phone Number

Austin, Texas

SolarWinds IT monitoring and management tools are built for SysAdmins and network engineers who need powerful and affordable tools.

Austin, Texas Area

Microsoft Technical Support Representative for Office 365 (O365). Enterprise level client support for:- Exchange 2007/2010/2013, including cross-forest permissions and rights; Calendaring troubleshooting; email-flow issues; message purges; mailbox migration and provisioning; mailbox restores and moves across databases; Blackerry Administrative Services; BlackBerry device troubleshooting.- Troubleshoot Skype/Lync account provisioning; SIP addresses changes; connectivity issues; Outlook integration; Unified Messaging & audio/video conferencing issues.- Troubleshoot SharePoint site and sub-site configurations and restores; site quotas; site links- Assisting team members with complex cases through triage consults and live troubleshooting/reproduction of issues, engaging Technical Leads/Tier 3 resources as needed to facilitate issue resolution.

Austin, Texas Area

Managed hardware and software systems to maintain production for all aspects of company operations. Areas of responsibility include: - Configuring, maintaining and installing servers, switches, firewalls, storage arrays, workstations, voip phones, cellphones, printers and plotters- Enterprise level backups, archiving and disaster protection- Windows Server 2003 & 2008, Active Directory and Exchange 2007 administration- Configuration & support of engineering, photogrammetry and mapping applications and hardware- Maintains records, warranties, licenses, service agreements and related problem resolution knowledge base- Excellent troubleshooting skills to isolate, diagnose and resolve hardware and software related issues

Austin, Texas Area

As part of a Global organization my support encompassed all users and systems and travel as needed. - Performed hardware and software installations and upgrades at 3 Austin facilities- Managed unique 3D CAD system utilized for enhanced construction and fabrication documents utilized in the semiconductor and pharmaceutical industries- Administered user accounts for Network, AS/400, and Exchange- Performed troubleshooting to isolate, diagnose and resolve PC, LAN/WAN and server related failures and initiated corrective action as necessary- Created and published company and project documentation for training and process clarification