A versatile professional bridging the complementary fields of IT Resilience and Incident Management.As an IT Resilience Specialist, I bring extensive experience in disaster recovery, backup and recovery, and risk management. I am adept at identifying, assessing, and mitigating risks to ensure robust IT resilience. I provide second-line assurance for the IT resilience of suppliers and large change projects, ensuring seamless continuity and security. My proven track record showcases my ability to maintain and improve IT services, protecting critical business functions. I have managed the second-line lessons learned actions arising from an externally conducted cyber exercise. This responsibility involved updating plans and procedures, enhancing training programs, and implementing new tools to bolster our cyber security resilience reporting directly to senior managers.In my role as an Incident Manager, I focus on overseeing and managing critical incidents and processes. I excel in coordinating various teams to ensure swift and effective responses. I develop and maintain comprehensive policies and procedures, prepare and present detailed reports to identify measures that minimize future disruptions. I present these reports to the Board and senior managers to ensure informed decision-making. I am dedicated to continuous improvement through the application of lessons learned, the development of training programs, and the creating awareness. This makes the organisation resilient and ready for any circumstance.