Matthew T. Email & Phone Number

Using SCCM to build new PC/Laptops and to install or update Software. Inventory current equipment and decommission old equipment for disposal Work remote or hands on with employees to ensure their systems are working correctly or to teach them general computer usage. Set up RSA and VPN access for remote users using Cisco AnyConnect. Resolve outstanding issue using internal ticket systems and Service Now. Find innovative ways to increase productivity by ways of automation or scripts to do common tasks. Creating help articles and document fix finds and compile to be used later on.

Assist customers with their servers ensuring they're online and accessible. Reviewed logs for performance and other issues on their server. I assist customers through a ticket response system and through chat. I take inquiries and questions from other employees about our Windows and Linux environments

Arizona

Take customer inquiries through phone and tickets for support with a variety of products ranging from web hosting to SSL security. A resolution is supposed to be done in the first inquiry, or escalated to the appropriate team as needed. Worked with Windows and Linux systems

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Associate Of Arts And Sciences (A.A.S.), Network And System Administration/Administrator, 3.5

I have studied in multiple computer languages like Python, C++, and Java. Cisco Network Academy courses completed