Matthew Toomes Email & Phone Number

The Woodlands, Texas, United States

Houston, Texas, United States

Responsibilities span core systems development and support, data management, reporting, and data analytics, underpinning a commitment to data-driven decision-making.I lead and inspire high-performing teams, fostering a culture of collaboration and innovation. With a keen eye on aligning IT strategies with long-term business goals, I have successfully.

Houston, Texas Area

Responsible for leading a team of Information Technologists, Data, Cyber Security, Infrastructure, and Facilities. Managed a diverse team of 350+ employees and a budget of 21MM. Align technology initiatives with business objectives by automating processes that leverage technology that gives a strategic advantage. Responsible for managing and reporting the.

Houston, Texas Area

Led a team of 17 Service Desk employees, 5 Desktop Engineers, and 10 Infrastructure professionals. Responsible for implementing a global support strategy. Staff spans 4 continents and 5 countries and 3500 users. Accountable for developing and forecasting an 11.3MM budget.

- Management of multinational teams in 3 continents, 9 countries in the Americas and 8 countries in the Middle East and Africa ensuring efficiency and effectiveness in Customer Service.- Expertise in establishing desktop support teams at a Global level.- Recruitment, training and development of support teams.- Establishing global KPI’s for IT services SLAs.

Houston, Texas Area

Promoted from Technical Analyst/hands-on technical role based on organizational results and assigned to manage Call Center including building processes for ticket escalation. Managed all aspects of day-to-day call center operations and worked with senior leadership to optimize Customer Care Center productivity.

Houston, Texas Area

Identified business needs and designed, built and maintained data center facilities and systems in a reliable, secure and cost effective manner. Approved changes to the IT environment including installation of all new LAN, WAN and MAN equipment. Configured and troubleshot a 16,000+ user network on a 3 man team that included 500+ network devices in 300.

Houston, Texas Area

Managed daily operations of a staff of 25 CSRs including SLA monitoring, project management, knowledge base review, training and managing the efficient delivery of IT Helpdesk services within a Microsoft environment. Hired and mentored staff to meet the call center’s needs which grew from a local support base to a national support base. Transformed the.