Define aftermarket product offering and deliver technical support for aftermarket parts division for commercial vehicle manufacturer with 25K employees and $19.5B annual revenue. Develop service parts strategies and define strategic inventory stocking plan. Collaborate with pricing to determine appropriate price structure based on critical parts identification. Mentored 3 team members to increase technical and system knowledge, goal prioritization, and communication skills. Performed job duties of 2 desks for 3-month period to cover team member absence and resource needs for projects. Utilizes strong problem-solving skills to evaluate and address complex situations and potential consequences. Progressed 3x as quickly as departmental peers in achieving mastery of all team responsibilities

Provide technical support to PACCAR's dealer network through part number interpretation and bill of material research. Use of bill of material and engineering drawings to perform minor component change outs to meet customer needs in ways compatible with original truck systems.

Translated customer requirements from sales orders into build information to deliver truck chassis frame layouts using 3D modeling software. Collaborated across engineering, sales, and dealership staff to ensure buildable product. Resolved engineering discrepancies that would otherwise prevent completion of customers’ orders. Recognized by supervisor for working at level beyond standard requirements to meet team goals. Investigated errors thoroughly to understand root cause and avoid future occurrences. Performed beyond primary role tasks to better meet internal and external customer expectations. Demonstrated leadership qualities by implementing changes to improve accuracy and accepting additional assignments.

Analyzed inventory requirements for production materials used in assembly of trucks. Coordinated with purchasing, engineering, and suppliers to ensure delivery of all materials within required timelines. Managed inventory levels for excess, surplus, and obsolete parts. Performed system maintenance to ensure part setup remained current.

- Provide telephone and web technical support on all PACCAR engine mechanical and electrical systems to Dealer Service Personnel- Identify issue sources by following diagnostic trees, reviewing engineering drawings, and referencing multiple information sources- Develop diagnostic decision trees related to engine issues, service training documentation, and technical repair instructions; publish for Dealer awareness- Coordinate troubleshooting actions with District Service Managers, Engine Warranty Analysts, and Division Service Engineers as issues arise - Attain PACCAR Engine certifications and remain current on all PACCAR engine changes

Coordinated service response for customers in need of emergency roadside assistance through defined network of service providers with focus on driving business to PACCAR dealers. Assessed problems and deployed appropriate service resource. Monitored job progress and updated customer.

Performed receiving, stocking, picking, packing, and shipping of heavy-duty class 8 truck parts for parts distribution center. Verified delivery bills and product received to identify shortages, damaged product, and incorrect parts. Stocked materials in appropriate locations and process customer orders for shipment. Trained new hires.

- Manage 5-30 Marines in daily maintenance requirements for operations- Helicopter Aircrew and Instructor with 900+ hours flight time- Quality Assurance Representative tasked with inspecting major maintenance performed, ensuring work related safety, and performing audits of individual work centers- Perform daily maintenance required for safe squadron operation- Coordinate with other work centers to accomplish assigned maintenance task- One year spent deployed overseas in various foreign countries- Promoted 5 times in 3 1/2 years- Obtained multiple additional job qualifications on own initiative- Reduced aircraft overhaul time by 75%