Matthieu Engel Email & Phone Number

Luxembourg

SPoC for IT Projects: Overseeing ERP, CRM, and application projects.Business Application Support & Training: Providing user support, tracking, and implementing new features for back office, logistics, service, and sales teams.Digital Project Management: Training and assisting customers on applications; ongoing improvement and implementation of business projects.Operational Process Management: Responsible for product and software setup and process management.International Commercial Support: Coordinating and supporting international rental operations.Intranet/Internet Administrator: Managing social media, website, and internal communication.

Luxembourg

Rental Operations Management: Handling customer requests, quotes, contracts, and fleet management.International Rental Coordination: Supporting international customers, managing cross-border commercial and logistical follow-up.IT Process Management: Key-user for CRM, optimizing processes with IT, and training employees.Communication: Managing social media content, newsletters, and internal communication.

Luxembourg

Customer Service: Overseeing order processing, complaints, and training customer service operators.Logistics: Coordinating warehouse operations and KPI analysis.IT & Marketing: Managing IT projects, overseeing commercial campaigns, and handling social media presence.

Montreal, Quebec

Order Management: Order entry and tracking, proactive backlog management.Business Analysis: Producing and analyzing reports for order management and liaising with Distribution, Purchasing, and Customs departments.After-Sales Service: Supporting customer accounts on warranty and credit issues.

France

Department Operations: Sales forecasting, budget management, and seasonal planning.Commercial Strategy: Product selection, sales strategy development, and competitive analysis.Team Management: Recruiting, training, and supervising sales staff.Sales Support: Advising customers, organizing events, and managing stock.

France

Back-Office Project Management: Overseeing IT, logistics, and commercial development projects.Supply Management: Managing order books, replenishment, and liaising with European warehouses for inventory control.

France

Recruitment: Sourcing and selecting high-skilled profiles, conducting interviews.Commercial Follow-Up: Managing client and prospect portfolios, fostering customer loyalty.

Management Of Companies And Administrations, Management, Sales, Marketing

Activities and Societies: Organization of the 1st annual forum for the Voluntary Civic Service UnisCité Association, Alsace, France.

Dees, Marketing, Sales

Activities and Societies: Sales and Recruitment Officer, Randstad Haguenau Branch

Baccalaureat, Economic And Social, Mathematics Option