Matthijs Ten Seldam Email & Phone Number

Teaching the Dutch language to Portuguese speakers. Classes are online with Zoom and are individual or in groups between two and five students.

Rio De Janeiro Area, Brazil

Rio De Janeiro Area, Brazil

• Providing training, assistance, support and leadership to a team of 10 front desk employees and volunteers;
• Responsible for providing excellent customer service to the National Olympic Committees (NOC);
• Direct point of contact for the Chef de Missions of the NOC’s.

Curitiba Area, Brazil

• Analysing, resolving and escalating IT related issues;
• Consistently among top performing analysts in terms of amount of calls answered, handling time and customer satisfaction.

Curitiba Area, Brazil

• Dealing with enquiries in a professional and courteous manner whether in person, telephone or email;
• Administering all reservations, including invoicing and cancellations;
• Money handling (taking payments and balancing float);
• Smooth and fast communication with other departments and external companies to ensure guest satisfaction;
• Selling and up selling of hotel rooms, packages and tours.

Joinville And Belo Horizonte, Brazil

• Teaching English to young professionals with levels varying from Beginner to Upper-Intermediate, using the New English File method
• Creating exercises from news articles, videos and music based on the students level and interests

Sydney, Australia

• Providing support to customers of Samsung, the American Consulate among others;
• Selling and up selling of products.

Explorer Of The Seas - Royal Caribbean International, Miami, USA

• Consistently recognized by guests for excellent service provided;
• Awarded ‘smile of the month’ for the month April 2009;
• Promoted to Senior Guest Services Officer after 10 months of service.

London, United Kingdom

• I was in charge of the hotel (120 rooms) from 11pm till 7am with the following duties and responsibilities:
• Managing a team of three receptionists;
• Balancing daily finances of the hotel, restaurant and bar;
• Serving and closing of the hotel bar;
• Dealing with enquiries in a professional and courteous manner whether in person, telephone or email;
• Administering all reservations, including invoicing, cancellations and no-show;

London, United Kingdom

• I worked in the sales and marketing department of Studios92 with the following duties and responsibilities:
• Selling and reserving of hotel rooms and apartments by phone, fax and email;
• Writing a marketing plan in order to gain market share;
• Updating website with upcoming events and things to do in London

Bachelor, Leisure Management

Activities and Societies: 2004 – 2005 Chairperson sport committee 2004 – 2005 Treasurer at a fraternity 2005 – 2006 Chairperson at a.

Invh - Instrutor De Voo De Helicoptero

• Curso pratico com 10 horas de voo Habilitação - INVH

Curso Teórico De Instrutor De Voo De Helicóptero

Course, Aeronautics/Aviation/Aerospace Science And Technology, General, Piloto Privado E Comercial De Helicoptero

Horas de voo: • Total 109.5 horas • R22 - 97.5 horas • R44 - 12 horas • Noturno – 8.0 horas • Navegação – 15.1 horas Licenças • Piloto.

Hmnc

• R44 - 5 horas (como parte do curso de Piloto Comercial)

Horas Ifr (Instrument Flying Rules)

• Total 10 horas IFR (como parte do curso Piloto Comercial) • Simulador IFR - 5.0 horas • Voo sob capota - 5.0 horas