Matt Houston Email & Phone Number

Maple Grove

Greater Minneapolis-St. Paul Area

Research and development with a customer service approach to establish a partnership for new clients with regard to their employee relocation needs in industries such as but not limited to; manufacturing, aerospace, financial, retail, hospitality, energy, construction, healthcare, transportation, military and media/entertainment.

As a pre-litigation specialist I made a personal connection with each client to assist with the best financial option. I used my experience in customer service and revenue management training to find the best solution for both the customer and Cavalry.

Us - Midwest Region

Responsible for the implementation of sales/operational strategy for 25 business unitsproviding both classroom training and hands-on coaching to more than 90 new & tenured front-line employees and senior level managers with regards to "oriented sales strategies." Facilitated Coaching for Success workshops for Senior Sales Managers. Conducted leadership and sales strategy assessments to identify best practices and areas for development.• Involved in creating a coaching curriculum that was implemented company wide to report direct & timely results to executive level management • Created recognition programs, which contributed to employee retention & reduction in turnover• Developed competitive market pricing and value-added initiatives• Provided on-going coaching and mentoring to sales managers to improve sales coaching skills, leadership skills, and sales process knowledge

Midwest Region

• Implemented & developed Hertz’s first Revenue Management program in Nebraska and Iowa within the Midwest Region• Identified and analyze sales and training needs and develop initiatives that increase selling effectiveness• Exceeded revenue goals in each market during tenure• Implemented several cost-savings strategies designed to increase revenue & profitability• Created an environment that promoted motivation, teamwork and commitment

Chicago

• Responsible for day to day operations and staff of 45 to ensure policies and procedures were being followed• Successfully resolved escalated customer service issues in a timely manner• Lead & monitored entire operations ensuring optimal sales techniques were being used & directly coached non-exempt employees to ensure best practices were consistently followed

Greater New Orleans Area, Baton Rouge, Louisiana

• Provided classroom and hands-on sales training to Sales Managers in several markets to ensure effective sales strategies and optimize revenue growth• Implemented & developed new sales model to be the largest & most profitable territory in Southeast Region• Developed presentations & generated revenue by selling photography, frames and customer service