Matthew Jauregui Email & Phone Number

Sunnyvale, Ca, Us

• Ensure successful onboarding of customers on LinkedIn Learning Solutions, supporting with integration, authentication, and consulting efforts as needed.• Develop and deliver presentations that explain our products to clients and prospects.• Delight the customers by providing prescriptive consulting on solutions and quickly resolve escalations when required.• Identify, evaluate, and communicate customer trends to leadership in a prompt manner.• Support Sales, and Customer Success Managers as the key technical resource to understand customer requirements and provide appropriate solutions.• Provide input to internal product teams on customer needs and industry trends for product enhancements.• Work closely with the product and Engineering teams to stay current on product features and platform changes.• Document any new technical issues, investigate solutions, and communicate the solutions to the appropriate teams.

Liberty Lake, Washington, Us

• Worked with client teams to deploy new products and services.• Technical product lead for multiple projects, implemented Software as a Service (SaaS) and on-premises technical solutions utilizing Software Development Life Cycle (SDLC) methodology.• Effectively communicated and directly interfaced with various Itron and customer project groups: Project and Business Management, Engineering, System Integration, QA, IT, Support, Manufacturing, and Sales.• Led and facilitated workshops with key stakeholders to gather customer business requirements and process details to document Business Solution Requirements (BSR) and Business Solution Designs (BSD).• Created and executed test cases for Functional, Integration, User Acceptance, End-to-End, and Performance testing. In addition, utilized defect management systems to track and resolve product defects.• Collaborated with Product Management teams to identify, roadmap, drive, and deliver client enhancement requests to ensure customer success. • Developed technical documentation: Technical Architecture Design (TAD) and Product Configuration Design (PCD).• Developed and delivered technical product training for key stakeholders. • Performed beta testing of new software releases, developed test plans based on customer requirements, and provided feedback to product development teams and engineering.• Designed and participated in multiple successful major Advanced Metering Infrastructure (AMI) implementations.• Mentored and coached new Technical Consultant team members.

Palo Alto, California, Us

• Designed, configured, and conducted audio testing for new mobile chipsets.• Analyzed and presented results to key stakeholder management teams.• Referenced system-level schematics and physical layout drawings to aid in subcomponent debugging.• Created hardware testing documentation and procedures.• Researched industry standards for wireless communications and recommended testing equipment for the department.• Utilized oscilloscopes, audio and spectrum analyzers, signal generators, multimeters, soldering devices, and power supplies.

Palo Alto, California, Us

• Supported the hardware Mobile Platforms Group.• Configured and conducted audio testing for new mobile chipsets.• Debugged according to test specifications.• Created departmental procedures, documents, and guidelines with test analysis.

B.S. / B.A. Electrical Engineering

Education record