Matthew Jauregui Email & Phone Number

Sunnyvale, CA, US

• Ensure successful onboarding of customers on LinkedIn Learning Solutions, supporting with integration, authentication, and consulting efforts as needed.
• Develop and deliver presentations that explain our products to clients and prospects.
• Delight the customers by providing prescriptive consulting on solutions and quickly resolve escalations when required.
• Identify, evaluate, and communicate customer trends to leadership in a prompt manner.
• Support Sales, and Customer Success Managers as the key technical resource to understand customer requirements and provide appropriate solutions.
• Provide input to internal product teams on customer needs and industry trends for product enhancements.

Liberty Lake, Washington, US

• Worked with client teams to deploy new products and services.
• Technical product lead for multiple projects, implemented Software as a Service (SaaS) and on-premises technical solutions utilizing Software Development Life Cycle (SDLC) methodology.
• Effectively communicated and directly interfaced with various Itron and customer project groups: Project and Business Management, Engineering, System Integration, QA, IT, Support, Manufacturing, and Sales.
• Led and facilitated workshops with key stakeholders to gather customer business requirements and process details to document Business Solution Requirements (BSR) and Business Solution Designs (BSD).
• Created and executed test cases for Functional, Integration, User Acceptance, End-to-End, and Performance testing. In addition, utilized defect management systems to track and resolve product defects.
• Collaborated with Product Management teams to identify, roadmap, drive, and deliver client enhancement requests to ensure customer success.

Palo Alto, California, US

• Designed, configured, and conducted audio testing for new mobile chipsets.
• Analyzed and presented results to key stakeholder management teams.
• Referenced system-level schematics and physical layout drawings to aid in subcomponent debugging.
• Created hardware testing documentation and procedures.
• Researched industry standards for wireless communications and recommended testing equipment for the department.
• Utilized oscilloscopes, audio and spectrum analyzers, signal generators, multimeters, soldering devices, and power supplies.

Palo Alto, California, US

• Supported the hardware Mobile Platforms Group.
• Configured and conducted audio testing for new mobile chipsets.
• Debugged according to test specifications.
• Created departmental procedures, documents, and guidelines with test analysis.

B.S. / B.A. Electrical Engineering

Education record