Matthew Jensen Email and Phone Number
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I am a dynamic and highly accomplished technology executive with over 15 years of experience developing and optimizing technology to drive business success. My expertise spans software development, IT infrastructure planning and implementation - both legacy and modern, digital transformation, cloud-native design, and incident management strategies (think streamlined ITIL). I excel at building and leading high-performance teams, fostering a culture of accountability and excellence both on and off shore. I have successfully led teams and multi-million dollar projects in both publicly traded and private equity environments.Areas of Expertise:Strategic Leadership & Team BuildingIT Infrastructure Planning & ImplementationDigital Transformation & Cloud-Native DesignSystems Architecture & SecurityIncident Management & Business ContinuityChange Analysis & Business Case DesignCost Reduction & Financial OptimizationVendor Management & NegotiationsProcess Redesign & Change ManagementAcquisition Integration & Due DiligenceI'm passionate about leveraging technology to deliver exceptional value, optimize operations, and drive digital transformation. Let's connect to explore how we can collaborate and achieve ambitious business goals together.Feel free to connect with me. I'm always interested in new opportunities and conversations about technology, innovation, and leadership.
Mutual Of Omaha
View- Website:
- mutualofomaha.com
- Employees:
- 8902
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Leader, Technology OperationsMutual Of OmahaGretna, Ne, Us
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Vp, Technology & Cto, MosaicxMosaicx Nov 2020 - Jul 2024I reported to the President, overseeing 150 employees, including 7 direct reports. I led the technology function spanning SaaS products, people & systems management, architecture/design, data & analytics, divisional infosec, development, testing, CI/CD, SRE, public cloud, legacy data centers, cloud cost optimization, technology strategy, and a $20M/yr budget.NOTABLE ACHIEVEMENTS DIGITAL TRANSFORMATIONTasked with modernizing Mosaicx services, migrating customers, and shutting down data centers to cut costs, I implemented SAFe to boost team throughput and invested in cloud training to ensure staff proficiency while retaining legacy knowledge. I chose Google Cloud Platform (GCP) for the new SaaS product, leading its re-engineering with modern languages and APIs to enhance data access and administration. Managing about 90 contractors, I handled on-boarding, budgeting, and milestones. I also led the migration timeline creation and review with the CEO, earning praise for clear reporting. Legacy data centers were shut down ahead of schedule and under budget, resulting in a modern cloud platform with significant cost savings, improved scalability, and higher customer satisfaction.PLATFORM RECOVERYFollowing a cyber attack, my goal was to restore legacy production services. I prioritized recovery workstreams, assembled the team, and set up clear communication cadences. Leading customer executive communications, I focused on restoring confidence and ensuring transparency. We restored most platforms within 2 days, reaching 100% a few days later, preserving critical data and earning recognition for leadership under pressure.TURNAROUNDTo expedite cloud migration for a lagging business unit, I assessed the situation, restructured the team, and revised the plan to meet critical deadlines. Engaging actively with customers, I ensured a smooth migration process. The program was completed in under 9 months, delivering a more resilient platform with 4x the previous capacity. -
Vp, Digital Transformation & Reliability EngineeringWest Technology Group Nov 2018 - Nov 2020Responsibilities: I reported to the CTO of West Corp running a small team of Site Reliability Engineers (SREs), Process Engineers and Cloud Architects. I led the company's cloud strategy and oversaw its implementation.NOTABLE ACHIEVEMENTSCLOUD / OPERATIONS TRANSFORMATION PROGRAMIn order to prepare West’s business units for sale, all technology assets needed to be segmented to support a “clean” transfer of ownership. An application focused move to the cloud was the path selected for this segmentation. I was chosen to lead this change program based on my broad knowledge of West’s production environments and strong relationships with the teams that supported them. Through various consolidation initiatives, I was able to save $400k in the first quarter in the role, an important proof point, as cloud migrations are expensive in their early days.PUBLIC / PRIVATE CLOUD PLATFORMBuilt 21 VMWare Tanzu (PCF) foundations across AWS, GCP, Azure and physical data centers in the US, Europe and Asia. These foundations provided a location for West’s various business units to run their applications on their IaaS of choice - local to customers.This was a critical first step in the move to cloud, as it allowed my expert team to act as a safety net for technologists that were new to cloud work patterns and responsibilities.MAKING IT REPEATABLEEstablished West’s “path to cloud,” a template that teams followed to realize the time and cost savings expected from their application transformations. The “path” included: basic and intermediate cloud training, an understanding of non-functional requirements (NFRs), CI/CD pipeline examples, monitoring tooling, recommended team structures and operations expectations. Once teams demonstrated their adherence to the template, they were authorized to deploy their applications to production. Once in the cloud, teams on average realized a 20% increase in velocity.Success in this role resulted in my promotion to business unit CTO. -
Vp, Production Platforms And Core SystemsWest Corporation Feb 2016 - Nov 2018Omaha, Ne, UsResponsibilities: I reported to the SVP of Engineering and Operations leading a global team (16 teams operating in 10 countries across 4 continents) responsible for the operations of all production applications as well as global compute & storage infrastructure. I was accountable to internal stakeholders and external customers for production outcomes.NOTABLE ACHIEVEMENTSTECHNOLOGY OPTIMIZATIONAfter a major production incident, it became clear that while applications were expected to be architected such that they could survive the loss of a core datacenter - this was not the reality for many, if not most, applications. I used this opportunity to campaign for an Enterprise-wide project that would address this shortcoming. The project was funded and I became its executive sponsor. I assigned leaders to drive application reviews, document the findings, create remediation plans and upon appropriate review, to execute the plans. Over the course of 18 months all application shortcomings were addressed, culminating in a company-wide outage simulation. The simulation was a success and allowed for a massive increase in work that could be accomplished in the core datacenters, as workloads could now be reliably moved away from maintenance activities. This outcome also yielded a significant reduction in mean time to recovery (MTTR) metrics across the board. COST REDUCTIONThe success of the project above led to a number of cost saving initiatives made possible by the ability to move processing as needed. I was able to direct platform consolidations and reductions that removed 3000+ servers and allowed for the closing of 3 data centers, saving millions annually. The success of this program demonstrated my ability to drive strategic change initiatives and deliver tangible results, leading to my appointment as VP of Digital Transformation and Reliability Engineering. -
Director / Sr. Director, It Operations & Information Security - West Interactive ServicesWest Corporation Apr 2012 - Feb 2016Omaha, Ne, UsResponsibilities: I reported to the VP of Interactive Services Technology leading a team of 107 providing follow the sun support in the US, India and the Philippines. I was responsible for the technical operations and security of the business’ suite of products including IVR, notifications and hosted contact center. I managed all ITIL processes (change, incident, problem, etc) for the organization. NOTABLE ACHIEVEMENTS* Streamlined workflow and improved team efficiency 25%+ through standardizing processes and leading performance improvement initiatives.* Decreased low and high-impact incident volume by 30% and 65% respectively through analyzing and reducing recurring events, strategically addressing platform needs, and optimizing processes.* Consolidated production platforms from 12 to 2 data centers – delivering $4.5M in yearly savings and a much smaller fault domain.* Combined the InfoSec staff from 2 business units into a single cohesive team, reducing headcount while taking on responsibility for contractor management and business continuity planning.* Ensured customer requirements and compliance obligations were met including PCI, HIPAA, Sarbanes Oxley, SSAE16 and ISO 27002.* Built a team that others want to work for - no unintended employee turnover in 2 years.
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Manager, Network OperationsWest Corporation May 2009 - Apr 2012Omaha, Ne, Us* Directed the network operations for West’s Enterprise IT, ensuring maximum uptime and stability.* Implemented key network infrastructure projects and optimized operations for enhanced performance.
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Sr. Mgr, Technical Solutions - Wireless BroadbandNortel Jul 2006 - May 2009CaResponsibilities: I reported to the Sr. Director of Wireless Solutions, leading a team of Sales Engineers focused on WiMax and Wireless Mesh opportunities in the US and Asia. I was the subject matter expert on the market, advising on the best technological approaches and operator revenue strategies.* Created solutions to customer business problems using Nortel wireless and enterprise products as well as third-party products and services.* Managed customer engagement teams from initial proposal through project close out, delivering $4M in revenue during the first 6 months.* For my contributions to the municipal wireless space, was nominated for a "Technical Fellow of Nortel" honor. A privilege usually reserved for deeply technical engineers of great tenure and achievement.* Was a requested speaker on Wireless solutions at trade shows and industry events. -
Wireless Mesh Product ManagerNortel Apr 2004 - Jul 2006Ca* Launched Nortel’s Wireless Mesh Network product line, delivering $22M in product revenue.* Led teams focused on security, mobility, and core functions, and was responsible for global product support/operations training.
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Sr. Network Engineer/Project MgrNortel Nov 1999 - Apr 2004Ca
Matthew Jensen Skills
Matthew Jensen Education Details
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Bellevue UniversityManagement And Operations -
University Of Denver - Daniels College Of BusinessExecutive Education
Frequently Asked Questions about Matthew Jensen
What company does Matthew Jensen work for?
Matthew Jensen works for Mutual Of Omaha
What is Matthew Jensen's role at the current company?
Matthew Jensen's current role is Leader, Technology Operations.
What is Matthew Jensen's email address?
Matthew Jensen's email address is ma****@****cox.net
What is Matthew Jensen's direct phone number?
Matthew Jensen's direct phone number is +140296*****
What schools did Matthew Jensen attend?
Matthew Jensen attended Bellevue University, University Of Denver - Daniels College Of Business.
What skills is Matthew Jensen known for?
Matthew Jensen has skills like Telecommunications, Data Center, Ip, Networking, Troubleshooting, Voip, Security, Vendor Management, Firewalls, Routing, Integration, Unified Communications.
Who are Matthew Jensen's colleagues?
Matthew Jensen's colleagues are Holly Smith, Chad Freudenburg, Erica Adams, Scott R. Schemmel, Anna Martin, Christopher Mckenzie, Jonathan Minner.
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