Matthew Jerr
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Matthew Jerr Email & Phone Number

Supervisor, Coaching and Quality Activation at Comcast
Location: South Windsor, Connecticut, United States 9 work roles 2 schools
1 work email found @comcast.com 3 phones found area 860 and 215 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email m****@comcast.com
Direct phone (860) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Comcast
Role
Supervisor, Coaching and Quality Activation
Location
South Windsor, Connecticut, United States
Company size
60190 employees

Who is Matthew Jerr? Overview

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Quick answer

Matthew Jerr is listed as Supervisor, Coaching and Quality Activation at Comcast, a company with 60190 employees, based in South Windsor, Connecticut, United States. AeroLeads shows a work email signal at comcast.com, phone signal with area code 860, 215, and a matched LinkedIn profile for Matthew Jerr.

Matthew Jerr previously worked as Supervisor, Coaching & Quality Activation at Comcast and Supervisor, Tactical Retention, CSXO at Comcast. Matthew Jerr holds B.A, Mass Communications from Iona University.

Company email context

Email format at Comcast

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{first}_{last}@comcast.com
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AeroLeads found 1 current-domain work email signal for Matthew Jerr. Compare company email patterns before reaching out.

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Profile bio

About Matthew Jerr

In my capacity as a Supervisor, Coaching & Quality Activation, I empower leaders across the organizational spectrum to enhance their performance through the Lead by Coaching approach. As an independent contributor, my mandate is to foster effective coaching practices and uphold the highest standards of excellence. My role is pivotal in nurturing a culture where continuous improvement is driven by insightful coaching. My core competencies include leadership, continuous improvement, lean, problem solving, and quality management. I am certified in Lean Six Sigma and have applied its principles and tools to streamline business processes, enhance service quality, and drive positive changes in team behavior. I collaborate with cross-functional leaders to communicate and implement significant changes to our department's mission, metrics, and hours of operation. I also leverage customer feedback from Net Promoter Score surveys to identify areas of improvement and deliver exceptional results. My passion for customer retention and satisfaction motivates me to constantly think outside the box and craft innovative digital strategies that inspire my teams and delight our customers.

Listed skills include Call Centers, Leadership, Management, Customer Service, and 44 others.

Current workplace

Matthew Jerr's current company

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Comcast
Comcast
Supervisor, Coaching and Quality Activation
South Windsor, CT, US
Website
comcast.com
Employees
60190
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Company profile
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9 roles

Matthew Jerr work experience

A career timeline built from the work history available for this profile.

Supervisor, Coaching And Quality Activation

Comcast

South Windsor, CT, US

Supervisor, Coaching & Quality Activation

Current
Comcast

South Windsor, Connecticut, United States

Job Summary: As an activation role in the Quality, Coaching, and Insights team at Comcast, I help leaders across all customer-facing channels adopt and align with our quality and coaching programs. I focus on effective coaching behaviors and reinforcing quality standards demonstrated by our frontline staff.Job Description: I spearhead the creation of a.

Dec 2023 - Present

Supervisor, Tactical Retention, Csxo

Comcast

Springfield, Massachusetts Area

Championed a dynamic Retention Team covering Mid-Atlantic and New England regions, orchestrating a 15-agent work-from-home unit. Focused on curbing churn, safeguarding revenue, and fortifying customer relationshipsCollaborates with a cross-functional team of leaders at all levels to effectively communicate and implement significant changes to our.

Sep 2012 - Dec 2023

Customer Service Manager

Foley Carrier Services

Hartford, Connecticut Area

Led and empowered Accounts Receivable Collections and Inbound Customer Service teams, guiding 2 supervisors and 24 dedicated agents to deliver top-tier resultsBoosted Total Service Factor from 40% to 80% and slashed the abandoned call rate from 20% to under 5%. Achieved this transformation through vigilant agent activity monitoring, a culture of answering.

Jan 2012 - May 2012

Continuous Improvement Consultant

Lego Group

Hartford, Connecticut Area

Implemented and sustained Visual Management for Indirect Procurement, Finance and IT Service desk, visualized business challenges and goals, set benchmarks and committed to actions resulting in rapid improvement.

Jan 2011 - Jan 2012

Business Operations Team Leader

Lego Group

Hartford, Connecticut Area

Orchestrated the dynamic Shop and Home catalog sales team, where every day was an opportunity to elevate the Net Promoter Score. Navigated a flexible, 15 to 50-agent crew, fine-tuning strategies seasonally to maximize successCultivated a high-performing team, fostering a talent pool that thrived under my leadership. This resulted in notable career.

Oct 2009 - Jan 2011

Manager

The Hartford

Hartford, Connecticut Area

Developed organizational asset retention efforts; $1.8 billion retained in 2008.

Jun 2008 - Jul 2009

Marks Leadership Development Program - Licensing And Commissions

The Hartford

Hartford, Connecticut Area

  • Improved service results by delegating metric responsibility and scheduling to senior team member and transferred capacity planning to individual annuity command center.
  • Developed quality auditor position, increased quality review sample size and improved performance.
Feb 2007 - Jun 2008

Marks Leadership Development Program - Inforce Contract Services

The Hartford

Hartford, Connecticut Area

  • Ensured successful move to new site. Responsible for critical initiatives that effectively allowed organization of over 200 people to relocate successfully. Nominated for Special Achievement Award.
  • Created specialized internal customer service team, partnering with peer in improving internal service on interdepartmental issues.
  • Innovated technology needs by consolidating function to one person. Improved turnaround times and accuracy of requests. Transitioned successfully to successor.
Apr 2006 - Feb 2007
Team & coworkers

Colleagues at Comcast

Other employees you can reach at comcast.com. View company contacts for 60190 employees →

MH Mary Herr Mary Herr Colleague at Comcast Lakewood, Washington, United States, United States View → MR Michael Robles Michael Robles Colleague at Comcast Dracut, Massachusetts, United States, United States View → ES Emilie Smith Emilie Smith Colleague at Comcast Ipswich, Massachusetts, United States, United States View → MO Molly Oddo Molly Oddo Colleague at Comcast Greater Chicago Area, United States View → CW Cory Webb, Mba, Ma Cory Webb, Mba, Ma Colleague at Comcast Atlanta, Georgia, United States, United States View → JB Jeff Bonnell Jeff Bonnell Colleague at Comcast Sidney, Illinois, United States, United States View → AV Adrian Vinciguerra Adrian Vinciguerra Colleague at Comcast West Newbury, Massachusetts, United States, United States View → GA Ghibrian Avila Ghibrian Avila Colleague at Comcast Denver, Colorado, United States, United States View → SH Shalin Ho Shalin Ho Colleague at Comcast Manchester, New Hampshire, United States, United States View → CW Christian Whittington Christian Whittington Colleague at Comcast Englewood, Colorado, United States, United States View →
2 education records

Matthew Jerr education

B.A, Mass Communications

Iona University

Activities and Societies: Zeta Kappa Chi Fraternity, WICR Iona College Radio

Certificate Of Completion, Lean Six Sigma

Villanova University

Activities and Societies: Lean Six Sigma certification via Villanova University Online

FAQ

Frequently asked questions about Matthew Jerr

Quick answers generated from the profile data available on this page.

What company does Matthew Jerr work for?

Matthew Jerr works for Comcast.

What is Matthew Jerr's role at Comcast?

Matthew Jerr is listed as Supervisor, Coaching and Quality Activation at Comcast.

What is Matthew Jerr's email address?

AeroLeads has found 1 work email signal at @comcast.com for Matthew Jerr at Comcast.

What is Matthew Jerr's phone number?

AeroLeads has found 3 phone signal(s) with area code 860, 215 for Matthew Jerr at Comcast.

Where is Matthew Jerr based?

Matthew Jerr is based in South Windsor, Connecticut, United States while working with Comcast.

What companies has Matthew Jerr worked for?

Matthew Jerr has worked for Comcast, Foley Carrier Services, Lego Group, and The Hartford.

Who are Matthew Jerr's colleagues at Comcast?

Matthew Jerr's colleagues at Comcast include Mary Herr, Michael Robles, Emilie Smith, Molly Oddo, and Cory Webb, Mba, Ma.

How can I contact Matthew Jerr?

You can use AeroLeads to view verified contact signals for Matthew Jerr at Comcast, including work email, phone, and LinkedIn data when available.

What schools did Matthew Jerr attend?

Matthew Jerr holds B.A, Mass Communications from Iona University.

What skills is Matthew Jerr known for?

Matthew Jerr is listed with skills including Call Centers, Leadership, Management, Customer Service, Customer Retention, Coaching, Process Improvement, and Talent Management.

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