Matt L. Email & Phone Number

Los Angeles, Ca, Us

El Segundo, California, United States

El Segundo, California, United States

Manage technical support channels for large-scale Enterprise corporations using Stamps.com shipping software.Develop relationships with key Enterprise customers and IT partners to understand and drive their IT goals and challenges.Collaborate with stakeholders at various levels - Cloud Operations, Product, Software Development and Sales teams - to resolve customer issues and identify solutions.Oversaw onboarding process for SAML 2.0 users to the Stamps.com Single Sign-On platform.Assist with installation, setup, upgrades and troubleshooting of various errors and issues with Stamps.com software in both Windows and Mac environments Enterprise environments.Provide support with installation, setup and troubleshooting of various issues with a variety of printers and scales.Assist clients with configuring firewalls and anti-viruses to work in conjunction with Stamps software.Met key performance indicators in customer satisfaction and company policies and procedures.

El Segundo, California, United States

El Segundo, California, United States

El Segundo, California, United States

Beverly Hills, Ca

- Developed daily print, web and multimedia (photo and video) content for the Beverly Hills Courier, which reaches more than 149,000 weekly readers.- Led digital content, photo and video efforts for www.bhcourier.com, which reaches an average of 2 million monthly visitors.- Composed 5-10 accurate, factual, timely articles on tight deadlines, sometimes turning over clear, concise copy a mere half hour following a meeting.- Used Quark, InDesign and Photoshop to design and layout a weekly 32-to-48 page newspaper to reach the Beverly Hills Courier’s 98,600 print readers.

Torrance, Ca

- Write, copy edit and digitally publish print, photo and video content covering all levels of sports, from preps to professional.- Manage and maintain branded social media accounts (Twitter, Facebook, Snapchat). Helped @BreezePreps Twitter account achieve a monthly average of 1.5M impressions, beginning in January 2014.– Average 2-3 articles per week, covering sporting events and writing deadline game reports and feature stories about local athletes.

El Segundo, Ca

- Initiated e-mail outreach based around content on UltimateCoupons.com to hundreds of blogs and websites in a variety of different verticals to achieve top-quality backlinks.- Managed day-to-day content for UltimateCoupons.com on a variety of social media platforms.- Served as major creative force behind the content development of several successful infographics that were linked by top social media sites like www.buzzfeed.com and www.mashable.com. Created concept and content for “30 Years of Elf Handiwork - The Most Popular Holiday Toys Since 1981” infographic that was picked up by Mashable and shared over 4,000 times. Also created concept and content for “What Your Favorite Ice Cream Flavor Says About You” infographic that was picked up by Buzzfeed and has over 25,000 views.- Analyzed search behavior and traffic patterns, including average search volume and CPC. Researched and implemented new keyword strategies via analytic tools, e.g. SpyFu, SEORush and Google Adwords.