Matt Moeller Email & Phone Number

Lombard, Il, Us

Palo Alto, Ca, Us

Highlights: • Conceived, tested, and introduced multiple self-service Naehas platform workflows to support the execution of a large variety of marketing campaigns.• Automated the execution of all production work, which led to 40% cycle time reduction• Created robust and detailed account documentation and training materials, for external and internal team members.- Lead the implementation of client accounts, delivering end-to-end implementation from discovery, design, configuration, UAT, training through launch and post launch services. - Own and develop high level platform and subject matter expertise, while discovering and establishing best practices. - Analyze, design, and optimize business processes for a variety of clients. - Assist development and product teams by providing usage guidance and testing/feedback of new functionality.

Chicago, Illinois, Us

Highlights:• Maximize usage and efficiency by producing video tutorials to introduce new features to clients.• Reduce application errors and increased department efficiency by standardizing and expanding application regression testing process.• Keep application on the cutting edge and adaptable to clients needs by working closely with Developers and Product Management to add new innovative features and further refine current features for the best possible user experience. Demonstrate email marketing thought leadership to clients through consultation and communicating best practices. Create, edit, and give advice on clients email deployments. Monitor and resolve deliverability issues. Provide clients with application support and training on email and database query application. Create tutorials and application documentation for end users and employees. Application quality assurance and regression testing. Provide clients with custom reporting and analytics.

Technical consulting and professional organizing for small business and home. I offer a myriad of services including but not limited to computer troubleshooting, organizing for home and office, family tree digitization, desktop publishing, data entry and help with general computer tasks. I consider myself a jack of all trades when it comes to computers and consumer electronics.

Chicago, Il, Us

Prepared and submitted orders to vendors. Guided orders through the production process and manage vendors. Got updates from vendors via internet, phone, and email. Maintained great vendor relationships. Updated customers on order status and shipment tracking. Processed credit card payments and set up vendor and customer credits. Worked with sales people, shipping carriers, customers, and vendors to solve order problems and resolve customer solutions issues. Contributed to the training process. Helped out art dept. by submitting artwork to vendors and solving art related issues. Gave department updates at monthly and sales meetings. Facilitated fulfillment projects and complete daily shipping.

Plano, Tx, Us

Independently coordinated production at multiple retail locations while delivering excellent customer service. Ran day to day operations at Northwestern University satellite location. Efficiently produced customer orders using b/w, color, and oversize copiers, bindery equipment, laminator, drill press, desktop publishing, and other finishing equipment. Packed and processed customer shipments through FedEx Ground and FedEx Express.

Us

Received, sorted, and oversaw the weekly truck process. Set merchandise planograms. Completed seasonal merchandising sets. Processed store transfers and defective merchandise. Kept stock room neat and organized. Supervised logistics and sales associates. Opening and Closing Store. Relentless focus on customer service. Cash Handling. Maintenance of store issues.

Ann Arbor, Mi, Us

Opened and closed store. Operated and counted down cash registers. Multi-tasked excellent customer service, supervision of sellers, and ongoing projects. Oversaw monthly signage program and merchandise displays. Researched and answered customer questions.

St. Cloud, Mn, Us

Reviewed and submitted music for stations rotation and airplay. Communicated with record labels, promotion companies, station management, and KVSC volunteers. Updated the new music database. Created and submitted charts to the College Music Journal. Maintained and oversaw the KVSC music library. Designed music department materials and maintained KVSC.org Music Department page. Sought out and trained additional volunteers. Managed assistants and other music volunteers.

Bought and sold CDs and other media/merchandise. Organized, received, and displayed merchandise. Operated and counted down cash registers. Delivered excellent customer service. Took special orders. Answer music questions.

Developed and processed film and slides. Received and shipped film orders via US Mail and local carriers. Dropped off shipments for delivery. Cleaned and shut down film processors. Minor cleaning duties.

Bought and sold CDs and other media related merchandise. Executed opening and closing procedures which included balancing cash, minor cleaning jobs, daily inventory, and printing reports. Maintained sites computers and listening stations. Organized, received, and displayed merchandise. Delivered excellent customer service.

Us

Delivered excellent customer service. Demonstrated and sold computers and other office machines. Stock, display, and organize merchandise. Carried out computers, furniture, and other office equipment to customers vehichles. Set up and maintained demo computers and office equipment. Answered and troubleshot computer questions and problems. Minor cleaning duties.