Patrick Doherty Email & Phone Number

• Support the Naehas Platform for Bank of America by QA testing updates on multiple dashboards for several different branches.
• Assist in real-time with any questions or hurdles that the client may run into.
• Find bugs, document, assist with and track tickets via Jira to ensure turnaround time is efficient as possible.
• Create Documentation for internal and external use that helps create an all-encompassing library of resources. These resources improve troubleshooting or training others on common issues, topics, or workflows.
• Confident and fluent in using various programs to ensure templates and disclosures are set up to the client's liking with full functionality. Ex: Adobe InDesign, Adobe Acrobat, GMC Inspire, etc.

Alpharetta, Georgia, United States

• Responsible for leading cross-functional team meetings to outline project objectives and analyze results to understand impact and actionable outcomes for our field stores.
• Managed company intranet content (Green Orbit).
• Managed CMS database for all company SKUs and data points.
• Created and deployed SKUs to the field with register functionality.
• Responsible for production scale data and troubleshooting.
• Editor and Publisher of weekly communications to the Company and Franchise owners.

Fayetteville, Georgia, United States

• Maintained equipment status and logs of usage, transportation for producers and various requests as needed for production staff.
• Managed data entry and secure vendor communications.
• Provided resolution with data and equipment problems.