Patrick Doherty Email & Phone Number

• Support the Naehas Platform for Bank of America by QA testing updates on multiple dashboards for several different branches. • Assist in real-time with any questions or hurdles that the client may run into.• Find bugs, document, assist with and track tickets via Jira to ensure turnaround time is efficient as possible.• Create Documentation for internal and external use that helps create an all-encompassing library of resources. These resources improve troubleshooting or training others on common issues, topics, or workflows. • Confident and fluent in using various programs to ensure templates and disclosures are set up to the client's liking with full functionality. Ex: Adobe InDesign, Adobe Acrobat, GMC Inspire, etc.

Alpharetta, Georgia, United States

• Responsible for leading cross-functional team meetings to outline project objectives and analyze results to understand impact and actionable outcomes for our field stores. • Managed company intranet content (Green Orbit). • Managed CMS database for all company SKUs and data points. • Created and deployed SKUs to the field with register functionality. • Responsible for production scale data and troubleshooting. • Editor and Publisher of weekly communications to the Company and Franchise owners. • Film and edit videos for internal and external use.

Fayetteville, Georgia, United States

• Maintained equipment status and logs of usage, transportation for producers and various requests as needed for production staff. • Managed data entry and secure vendor communications. • Provided resolution with data and equipment problems.