Daily use of GitLab, Terraform, and Ansible for the creation, configuration, andmaintenance of infrastructure, ensuring high availability and scalability.Strategic utilization of AI-driven solutions to identify new, efficient methods forhandling additional workload, streamlining operations, and optimizing resourceallocation.Successful reduction of deployment times of Windows servers by several hoursthrough Ansible automation, significantly optimizing workflow efficiency.Co-led the migration from Windows servers to Elastic Kubernetes Service (EKS),achieving improved deployment efficiency and reducing time for new releasesand hotfixes.Managed and executed numerous cost-saving projects by strategically reducinginfrastructure footprint while ensuring high uptime and minimal client impact duringmigrations.Collaborated closely with the security team to identify and remediatevulnerabilities in cloud infrastructure resources to obtain both SOC2 and ISO 27001certifications.

Handled new software releases for core infrastructure, ensuring seamlessintegration and minimal disruption.Acted as the technical lead on outages and incidents, driving resolution effortsand restoring service promptly.Assisted with issues pertaining to client impact on servers, working to resolve issuesquickly to maintain availability and lessen impact.

Traveled to client sites to install, implement, and troubleshoot issues, ensuringoptimal system performance and user satisfaction.Served as the main point of contact for all internal helpdesk issues, efficientlyresolving user concerns and technical problems.Created and maintained all client account creations, as well as client migrationsfrom one version of our software to another.Collaborated with numerous departments to address issues related to the internalnetwork, phone systems, employee hardware, and other technical needs.

Successfully resolved 2000+ client reported issues.Configured hardware that was to be installed at client locations.Maintained positive reviews and survey scores based on successful case resolution.