Matt Peters

Matt Peters Email and Phone Number

General Manager, Customer Services and Systems @ RelyOn Australia
Melbourne, VIC, AU
Matt Peters's Location
Greater Melbourne Area, Australia
Matt Peters's Contact Details

Matt Peters personal email

n/a
About Matt Peters

I'm known as an authentic, engaging senior leader who builds high-performing teams and delivers results. I'm proven in corporate, scale-up and start-up environments, experienced in renewable energy products and iconic brands internationally, as well as Energy, Water and Telco utilities across Australia. I really enjoy leading people and businesses through growth, complexity and change. Beyond professional life, I keep fit by weight-training and walking the dogs. I also love to coach kids' sport. I enjoy connecting with genuine, interesting people.Professional achievements:- Grew services business unit from <$50M p/a to $150M p/a revenue over 7-year period.- Drove culture and employee engagement improvement, with AON-Hewitt engagement survey up from 65 to 86.- Built outstanding customer-service culture, with Net Promoter Score up from 0 to 41.- Led transition of contestable metering business to new offshore delivery model and ‘Power of Choice’ regulations.- Led strategic transformation project, exiting >10 service contracts and transitioning 600 employees from the business. - Led construction of 3 major windfarm connections and a grid-scale battery to budget, time and quality requirements.- Sponsored successful implementation of a new Customer Relationship Management (CRM) system across multiple, diverse business units. - Managed operational response to the Victorian Black Saturday bushfires, then participated in subsequent Royal Commission and Class Action.

Matt Peters's Current Company Details
RelyOn Australia

Relyon Australia

View
General Manager, Customer Services and Systems
Melbourne, VIC, AU
Employees:
45
Matt Peters Work Experience Details
  • Relyon Australia
    General Manager, Customer Services And Systems
    Relyon Australia
    Melbourne, Vic, Au
  • Relyon Australia
    General Manager, Strategy & Systems
    Relyon Australia May 2024 - Present
    RelyOn Australia exists to protect people, assets and the environment. We provide training and consulting services to enable and empower workforces while supporting the energy revolution. As General Manager Strategy & Systems, I'm tasked with providing both strategic direction and operational oversight for RelyOn Australia. This involves driving growth through strategic planning, business development, and marketing initiatives. I'm responsible for managing business information systems to ensure smooth integration and efficiency, collaborating with partners such as RelyOn ICT and Global Electrical Services to achieve common objectives. I also provide operational leadership of our Engineering and L&D Consulting business units.
  • Business Assist Pty Ltd
    Strategic Advisory Board Member
    Business Assist Pty Ltd Sep 2020 - Present
    Melbourne, Victoria, Australia
    Business Assist was founded in 1995 and partners with businesses to maximise ROI on strategic digital marketing services, including strategic planning, social marketing, marketing automation, conversion rate optimisation, user experience/interface design, website development, keyword research and search engine optimisation.
  • 8 Star Energy
    Chief Experience Officer (Cxo)
    8 Star Energy Feb 2023 - May 2024
    8 Star Energy is the sole licensee for Energizer Solar-branded products in renewable energy categories. As CXO, I led delivery of customer experience from the point of order, through manufacture, logistics, fulfillment, after-sales service and end-of life.
  • 8 Star Energy Pty Ltd
    Chief Operating Officer
    8 Star Energy Pty Ltd Feb 2020 - Feb 2023
    As COO, I was responsible for strategy implementation and global scale-up. This included sales and account management, channel partners, after-sales service, manufacturing partners and logistics.
  • Mondo
    General Manager, Commercial Asset Services
    Mondo Nov 2017 - Oct 2019
    Mondo is the commercial division of AusNet Services, an ASX100 Utility. Mondo owns and operates $1B of unregulated electricity assets, as well as providing high-IP services to other essential infrastructure owner/operators. Strategic leadership role with responsibility for growth and delivery of competitive services to essential infrastructure customers, incorporating asset intelligence, technical and selected field services. Also, the detailed design, construction and maintenance of Mondo’s unregulated infrastructure.Scale of role: $300M+ infrastructure design and construction, plus $100M p/a services revenue.
  • Ausnet Services
    General Manager, Utility & Metering Services (Select Solutions)
    Ausnet Services Sep 2016 - Nov 2017
    AusNet Services is the largest diversified energy network business in Victoria, owning and operating around $12 billion of electricity transmission, electricity distribution and gas distribution assets. Select Solutions was a commercial services division within AusNet Services, from 2009 to 2018. It achieved growth of 20% p/a, providing metering, asset intelligence and telecommunication services to Australian and selected international customers. Strategic leadership role with responsibility for growth and delivery of the contestable electricity metering business and various utility field services, nationally.Scale of role: $200M p/a revenue, 700 internal employees.
  • Ausnet Services
    Group Manager, Network Solutions South (Select Solutions)
    Ausnet Services Apr 2014 - Sep 2016
    Strategic leadership role with responsibility for growth and delivery of various utility field services, as well as utility materials sales and telco/site leasing services. Geography = Vic, Tas, SA, WA, whilst also supporting growth nationally. Scale of role: $150M p/a revenue, 540 internal employees.
  • Ausnet Services
    Group Manager, Utility Solutions (Select Solutions)
    Ausnet Services Apr 2009 - Mar 2014
    Strategic leadership role with responsibility for growth and delivery of various utility field services, as well as utility materials sales and telco/site leasing services. Scale of role: $100M p/a revenue, 250 internal employees.
  • Ausnet Services
    Manager, Vegetation And Easements
    Ausnet Services Jan 2007 - Mar 2009
    Led the delivery of the Vegetation and Easement Management function for all AusNet Services’ electricity distribution and transmission assets.Scale of role: $20M p/a expenditure, 30 internal employees.
  • Ausnet Services
    Manager, Distribution Project Management
    Ausnet Services Jan 2006 - Dec 2006
    Established and managed Major Projects function for all AusNet Services’ electricity distribution assets.Scale of role: $20M p/a expenditure, 6 internal employees.

Matt Peters Skills

Organizational Leadership Establishing Strategic Direction Selling And Executing The Vision Leading Safety Culture Developing Strategic Relationships Customer Focus Building Organisational Talent Coaching And Developing Others Empowerment And Delegation Business Acumen Change Leadership Electricity Water Gas Telco

Matt Peters Education Details

Frequently Asked Questions about Matt Peters

What company does Matt Peters work for?

Matt Peters works for Relyon Australia

What is Matt Peters's role at the current company?

Matt Peters's current role is General Manager, Customer Services and Systems.

What is Matt Peters's email address?

Matt Peters's email address is ma****@****.com.au

What schools did Matt Peters attend?

Matt Peters attended University Of Melbourne - Melbourne Business School, Australian Institute Of Company Directors, Swinburne University Of Technology, Northern Metropolitan College Of Tafe.

What skills is Matt Peters known for?

Matt Peters has skills like Organizational Leadership, Establishing Strategic Direction, Selling And Executing The Vision, Leading Safety Culture, Developing Strategic Relationships, Customer Focus, Building Organisational Talent, Coaching And Developing Others, Empowerment And Delegation, Business Acumen, Change Leadership, Electricity.

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