Matthew Chan Email & Phone Number

Carlsbad, California, United States

• Introduced new hires to the IT service desk team and IT onboarding presentation
• Provided new hires and existing users with requested hardware and software
• Asset tagging hardware through internal documents and Matrix42
• Assisting users on hardware and software issues on-site and virtually
• Coordinating with team managers for team-wide software upgrades

San Diego, California, United States

• Responsible for coordinating with third-party vendors to deploy autonomous floor scrubbers in Sam’s Club
• Evaluated and implemented routes for the autonomous scrubber to take when it is running autonomously
• Collaborating with QA engineers to evaluate the image quality taken by the autonomous scrubber
• Troubleshooting problems with the autonomous scrubber through the use Snowflake and Tableu
• Communicated with customers to ensure autonomous scrubbers were being ran weekly
• Creating ZenDesk tickets to document everything that was worked on for the specific robot

Greater San Diego Area

• Trained new employees on responsibilities of being a barista
• Provided high-quality customer service, while working with others to create a welcoming environment for all guests
• Maintained store’s daily set goals such as customer interactions or sales target
• Promoted guests with new offerings and specials

Irvine, California, United States

• System Administrator
• Trained other IT members on projects that was assigned to me
• Coordinated with third-party vendors to assist user access
• Facilitated migration from Jira to ServiceNow by resolving existing tickets
• Working with ServiceNow ticketing system, averaging 10 +/- tickets completed per day
• Contractor onboardings

Bachelor'S Degree, Cybersecurity And Information Assurance

Bachelor Of Science - Bs, Information Technology

Enrolled through Starbuck's College Achievement Program.