Matt Leavitt Email & Phone Number

Lebanon, New Hampshire, United States

• Managing multiple large customers worth over 100M of revenue.• Providing multi-threaded customer success value discussions with our largest customers.• Achieved 2nd TomTom award in 4 years for excellence in customer advocacy and ownership.

Lebanon, New Hampshire, United States

• Leading and mentoring a team who supports all North America SME business. • Continuing to personally manage support of large customers worth over 100M of revenue.• Improving internal processes and driving change within our customer support tools.

Lebanon, New Hampshire, United States

• Promoted to a more senior position based on exceeding expectations, proactive process improvements, and fostering communication within teams.• Single point of contact for support of $30M of business. • Took on additional support of two large potential clients.

Lebanon, New Hampshire, United States

• Provide project and program management and customer technical assistance for TomTom's highest-revenue Enterprise customers.• Expertise on all TomTom products including uncompiled MultiNet map data and API/SDK's for Maps, Search, Routing, and Traffic.• Contribute to custom research projects.• Maintain highest levels of quality by reporting and following issues and fixes to completion in multiple products and departments.

Andover, Ma

Key leader in driving the development and implementation of institutional best practices and quality operations in all cross-functional areas of the company, including product development. Oversaw all quality assurance and testing of our software products and lead the team in maintaining the highest standards and most efficient testing.I also took on a numerous Product Manager/Owner roles such as:• Senior Subject Matter Expert (SME).• User Story and Use Case writing.• Analyzing workflows.• User profiling.• Hiring and working one-on-one with multiple graphic designers to create mockups, in-app prototypes, and final products.• Guiding communication in meetings with our engineers, testers, and stakeholders.

Andover, Ma

• Created the QA department for our new mobile product, including writing all test plans.• Brought on board Atlassian Jira for defect tracking and Ranorex and Selenium for automated testing.• Managed a team of 4 local and international QA testers.• Entered, prioritized, and triaged over 1200 defects.• Additionally, continued to manage the production of all Data and Cartography products.

Andover, Ma

• Project managed and built all cartographic and demographic dataset updates.• Supervised two employees who processed and automated builds with VBScript and FME for the Tactician GIS desktop, SaaS, and mobile software.• Updated Microsoft SQL Server databases with large cross-reference and demographic data tables.

Derry, Nh

• Served on the Town of Derry Planning Board in addition to my regular full-time job.• Approved new and improvement construction projects across Derry to encourage growth, bring businesses to town, and limit the tax burden for all residents.

Londonderry, Nh

• Managed and processed raw cartographic and demographic data for the GIS software, "Tactician", using object model VBScripting to optimize processes and expediently deliver proprietary data.• Created installation kits on CD and DVD for all such data, and provided contact with multiple cartographic and demographic data vendors to resolve all data issues.• Oversaw production development of Sandblaze Systems website, as well as contracting for other companies.