Matthew Leone Email & Phone Number

California, United States

Los Angeles, California, United States

• In this role, I guide business operations for the region, focusing on expanding our brand presence, securing new partnerships, and introducing technology tools to optimize performance. This includes partnering with the.
• … Show more In this role, I guide business operations for the region, focusing on expanding our brand presence, securing new partnerships, and introducing technology tools to optimize performance. This includes.
• Recruited to revamp the operating business model, revitalize operational procedures, and restructure performance guidelines to improve our brand presence, create consistent expectations, and shape SOPs for the region.
• Developed an HR infrastructure for location, including authoring new hire and safety handbooks, writing all job descriptions, defining performance expectations for the Site Manager and other staff, and overseeing the.
• Led executive coaching initiatives to develop and enhance site leadership with a focus on aligning the customer and employee experience, shaping a culture of engagement and satisfaction. Show less

Las Vegas, Nevada Area

• Within a multimillion-dollar location in the heart of Las Vegas, I led front- and back-of-house (FOH/BOH) operations, defined food and labor cost controls to maintain profit margins, and recruited, hired, and trained a.
• Guided the turnaround of the restaurant and drove a rehab project to improve the brand experience, customer perception, and service quality, resulting in a 15% improvement in sales revenue while also reducing costs by.
• Guided the turnaround of the restaurant and drove a rehab project to improve the brand experience, customer perception, and service quality, resulting in a 15% improvement in sales revenue while also reducing costs by.
• Developed and facilitated our new hire orientation to create consistent performance standards and requirements. Show less

Indianapolis, Indiana Area

• Manager and Team member training
• Location safety auditing
• Cash and inventory control Management
• Customer Service
• Loss prevention

Greater San Diego Area

• As General Manager, I identified and implemented process improvements focused on productivity and efficiency, aligning site operations with our business plan and brand standards. This included training and mentoring.
• Acted as the Project Manager on location upgrade and rehab projects through the full project lifecycle from planning through installation of new features, emphasizing our brand commitment to an exceptional customer.
• Drove nearly 30% growth in membership sales while simultaneously reducing customer complaints significantly. Show less

Indiana, United States

• TCC is the largest premium Verizon retailer in the US, and in this position, I oversaw operations for more than 40 locations across New York and Indiana. I supervised 9 direct reports and more than 400 indirect.
• Played a vital role in shaping the operations plan and business model for the company, which resulted in exponential growth and positioned the region as #1 for Verizon Indirect regions.
• Oversaw the purchase and buildout of new locations across the US to ensure continuous growth.
• Collaborated with a colleague on crafting a training manual and deck, as well as facilitated national training sessions for new hires, resulting in the adoption of this program company-wide at Verizon within six months.
• Drove the creation of a culture of loss prevention and security to reduce shrink from nearly 10% to 3.8% during my tenure. Show less