Matt Macnair Email & Phone Number

Bellevue, Washington, US

Bellevue, Washington, US

Full focus on scaling our entire CSM org, while on boarding new team members and leading two CSM teams. Continually driving improved back end processes, which led to the discovery and resolution of a ongoing ~$5M/year revenue leakage issue. Big focus supporting our enterprise customers, ensuring they are receiving best in class service as well as optimal.

Bellevue, Washington, US

Built out a new CSM team to support our Energy customers, while still supporting the insurance vertical. Began implementing scalable processes as well as identifying new opportunities to improve our customer experiences. Cross coordinated with our product and engineering teams to help get them up to speed from a customer perspective on what is needed and.

Bellevue, Washington, US

Manage a team of customer success managers who partner specifically with our insurance customers. Continuing to support and drive a team of 5 csm's to provide white glove service to our enterprise partners while also rolling out new products and solutions based on our customers specific needs. Focuses include building scalable processes, updating best.

Bellevue, Washington, US

Promoted to manage a team of 6 customer success managers across three verticals. Team building beginning with hiring, followed by on boarding, and providing a 3-6 month on going training depending on the csm's learning curve, with the focus of building a strong foundation to enable future growth and success of each new team member. Transitioning away from.

Bellevue, Washington, US

Understanding and strategizing with enterprise clients across multiple industries including insurance, construction and solar, to provide customized and efficient operational processes to complex workflows. Continually setting and maintaining multiple priorities and executing in a timely manner. Internally navigating among multiple departments in order to.

Bellevue, WA, US

Main focus revolves around generating and deploying ad campaigns (Facebook, Paid Search, SEO/SEM) based on industry research of best practices and other successful campaigns. Building marketing/sales documents to be used as informational leave behinds as well as added on our site. Generate monthly newsletters, deploy email blasts and analyze the click.

Bellevue, WA, US

Provide white glove service to all clients, pilots and prospects launching our customer engagement platform. Daily tasks revolve around building campaigns as well as POC's to be used as examples for the sales team's targets. Became an expert within the first week of joining the team, enabling me to provide exceptional customer support as well as ability to.

Lenexa, Kansas, US

Promoted to Strategic Account Manager, responsible for managing three of our top ten clients. Maintain and grow relationships while focusing on increasing monthly revenue. Responsibilities remain consistent with the AM role regarding analyzing data, internally recommending optimizations to ensure optimal conversion rates, managing monthly budgets, end of.

Lenexa, Kansas, US

Responsible for managing a roster of ten Universities, Institutions and Colleges represented by an agency as well as one direct University, in online Lead Gen. EDDY is paid per successful lead delivered, we're evaluated and future allocations are based on the conversion rates. My main focus is finding ways to continually deliver large volumes of high.

New York, New York, US

As the Senior Account Manager I am responsible for managing multiple high volume accounts. I am responsible for accounting for all client needs and requests and delivering results within multiple deadlines. As a Project Coordinator, I am responsible for working with the art department in the NY headquarters to communicate and explain client's expectations.

Dallas, TX, US

I oversee and manage the commercial and promotional inventory for four television stations - KING 5/KONG TV/NWCN/Live Well network. I am the supervisor of 8 Sales and Marketing Coordinators plus 2 Traffic Coordinators. I provide them daily support on a variety of tasks including training on all existing and any new programs or software systems. I am.

Dallas, TX, US

This position is basically an account manager. I worked with 3 local Account Executives on a daily basis to provide them and their customers excellent support for an array of tasks, including but not limited to: order entry, order management (makegoods - keeping the money on the books), direct client interaction, competitive spending reports, excel.

US

I lived on site, as the resident manager of a 28 unit building on the lower, Queen Ann side, of Magnolia. I was responsible for communicating with tenants about all building issues (scheduled maintenance, fire alarm test, deck replacement/upkeep, etc). I responded quickly to multiple problems and/or requests. Scheduled repairs with outside.

I was the sole outside sales representative for the Chamber. I sold memberships as well as sponsorship opportunities. I also ensured all existing members (600+) were satisfied with their membership and took advantage of Chamber events and member discounts. I developed relationships with a wide variety of people and during two months nearly doubled my.

Ba, Communication, English

Education record