Matthew Maynard Email & Phone Number

Leeds, Leeds, United Kingdom

Leeds, United Kingdom

• Managing CRBE’s contract with John Lewis Partnership stores. Supervising the lead time resolving issues employee’s encounter with their facilities to ensure the problem is resolved timely and efficiently to ensure.
• Phone handling – speaking with employees of John Lewis and contractors to liaise between them and log and action problems to an end result
• Reactive environment working quickly to resolve these issues to reduce down time and ensure customer experience is not impacted
• Use discretion to assign the correct contractor/technical expert to the site
• Deliver high-level customer service to CBRE’s clients and contractors.
• Work with the contract and service managers to overcome any issues faced by the helpdesk system or seen by the stores in their interaction with our service

Harrogate, United Kingdom

• Work on a seasonal contract within the grocery department at ASDA. My key responsibilities are:
• Achieving customer satisfaction by assisting with general enquiries
• Hitting sales KPI’s by making the department visually appealing and promotions are visible
• Ensuring stock management is effective and products are readily available and accessible
• Supporting Managers in daily maintenance tasks such as stock take and rotation
• Manning the checkouts in busy times to support these colleagues

Newcastle Upon Tyne, United Kingdom

• Undertook an Internship at the Innovation Centre where my project was to create a test method that could later be used for future product research in odour control. My key responsibilities were:
• Setting a schedule for my own work and project time-line to report to my supervisor to ensure our goals aligned
• Organising chemical solutions and laboratory equipment in advance to do sensory analysis, run full-scale tests, organise panelling of test results using an on-site panel team and stringently adhering to lab health and.
• Arranging meetings to present my project updates and to gain feedback on my work
• Visiting a care-home to conduct research as we hypothesised the issue may occur there and the test-method would be relevant to help these consumers
• Represented P&G at STEM events with children aged 4-16 provoke interest in these subjects by doing experiments with the aim of engaging them to learn