Matt Mccutcheon Email & Phone Number

Wichita, Kansas, United States

• Providing technical support for computer-related problems through chat, email, telephone and hands-on support.• Explaining technical information in clear terms to non-technical individuals to promote better understanding.• Break down and evaluate user problems, using test scripts, personal expertise and probing questions.• Remove malware, ransomware and other threats from laptops and desktop systems.• Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.• Maintain and update troubleshooting documentation to keep employees up to speed.• Maintain personal repository of technical knowledge used to hone responses and shorten remediation times.

• Served as primary point of contact for support relating to owned solutions and products.• Patched software and installed new versions to eliminate security problems and protect data.• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.• Analyzed hardware, network, and software issues to identify troubleshooting methods needed for quick remediation.• Documented reported faults and bugs for referral to development staff's use in iterative updates.• Performed root cause analysis of reported issues to decisively discern and enact corrections.• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.• Helped streamline repair processes and update procedures for support action consistency.

• Provided technical support for computer-related problems through chat, email, telephone and hands-on support.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Removed malware, ransomware and other threats from laptops and desktop systems.• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.• Maintained and updated troubleshooting documentation to keep employees up to speed.• Maintained personal repository of technical knowledge used to hone responses and shorten remediation times.

Derby, Kansas, United States

• Provided Customer Service to regular patrons• Handled transactions and nightly balance sheets• Experienced Cook and Kitchen Manager• Capable of handling high pressure sales during peak business hours