Matt Mccutcheon Email & Phone Number

Wichita, Kansas, United States

• Providing technical support for computer-related problems through chat, email, telephone and hands-on support.
• Explaining technical information in clear terms to non-technical individuals to promote better understanding.
• Break down and evaluate user problems, using test scripts, personal expertise and probing questions.
• Remove malware, ransomware and other threats from laptops and desktop systems.
• Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Maintain and update troubleshooting documentation to keep employees up to speed.

• Served as primary point of contact for support relating to owned solutions and products.
• Patched software and installed new versions to eliminate security problems and protect data.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Analyzed hardware, network, and software issues to identify troubleshooting methods needed for quick remediation.
• Documented reported faults and bugs for referral to development staff's use in iterative updates.
• Performed root cause analysis of reported issues to decisively discern and enact corrections.

• Provided technical support for computer-related problems through chat, email, telephone and hands-on support.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Maintained and updated troubleshooting documentation to keep employees up to speed.

Derby, Kansas, United States

• Provided Customer Service to regular patrons
• Handled transactions and nightly balance sheets
• Experienced Cook and Kitchen Manager
• Capable of handling high pressure sales during peak business hours