Matt Novakowski Email & Phone Number

1200 S. Sheldon Rd., Suite 150 Plymouth, Mi 48170

I'm currently working with the Growth & Development team. We develop processes and strategies to grow and retain our amazing Sales Team. Key strengths include:SaaS and Account Management: Building, maintaining, and extending SaaS tools while managing accounts and contracts to decrease costs.Data Management: Collecting and reporting data for strategic decision-making by the Ownership team.Process Optimization: Writing, maintaining, and training business processes to ensure consistency and efficiency.Manage and maintain the recruiting pipeline systems and tools. Build and maintain reporting dashboards.AV and Website Administration: Acting as a backup for AV operations and website management, including WordPress and Adobe Creative Cloud tasks.Email Campaign Management: Designing, executing, and measuring email campaigns using MailChimp.Project Management: Overseeing all aspects of project management such as resource allocation to progress tracking and reporting.Event Management: Coordinating AV and IT requirements for corporate events, including equipment logistics, staffing, and on-site management.

United States

Salesforce Administrator

1200 S. Sheldon Rd., Suite 150 Plymouth, Mi 48170

I work with a talented team of IT Professionals on a daily basis to ensure that our organization has the tools and technologies to grow the business. - Closely monitor department metrics to provide direction for the team.- Mentor and develop the Support Team into stronger and more diversified IT Professionals.- Work directly with IT Infrastructure and Operations Team to develop projects and assign resources.- Continuously pursue the refinement of process and procedure to match the growing and changing needs of the organization. - Currently leading our Application Support Team. Understanding the strengths and weaknesses, applying the proper training and leadership to strengthen their knowledge and commitment to the organization. - Overseeing our Facilities Coordinator.

Farmington Hills, Mi

Help Desk, Troubleshooting, Computer repair and recovery. Workstation imaging and configuration with Dell KACE. User support. Update and configure Network Appliances. User migration to Windows 7 (300+ users). Manage web filtering via Websense. Ticketing and asset control with SysAid.

Detroit

Third party software installation, CMS, HTML, PHP, CSS, Beta testing, Powershell, Photoshop.

Farmington Hills, Mi

Responsible for the operations, maintenance, and extension of a Windows 2003 server farm, including services such as DNS, DHCP, WINS, Active Directory, IIS, MS SQL Server, and CVS. Responsible for the deployment and maintenance of the MorVision mortgage loan origination software suite.Developed and maintained portal for internal communications via Windows 2003 Server, IIS6 and Sharepoint. Implemented and deployed an internal collaborative chat and file sharing engine using the OpenFire/Spark GNU suite. Responsible for the maintenance of the network Infrastructure including CAT5 wiring and server rack maintenance.Back up power management systems deployment and maintenance.Deployed RingCentral VOIP telephony system and provided maintenance and support for 50 users. Responsible for all MAC’s on traditional ASPIRE POTS/KSU system.Maintained web server hosting, email management and domain name management, including the design and maintenance of the company website using technologies such as Wordpress, LightBox, Fancy Forms and various graphical editors, such as Photoshop CS2, ImageReady CS2, GIMP and Inkscape.Responsible for online marketing strategy using tracking and performance data from Google Analytics, Google Adwords, LiveZilla, Zillow and Facebook. Responsible for daily execution of direct marketing mailer fulfillment and distribution. Maintained servicing contracts for printing, scanning and desktop equipment including vendors.Responsible for local break fix maintenance on all desktop computers, printing and scanning equipment, as well as managing all local inventory.