Matt Palm Email & Phone Number

10401 Connecticut Ave. Suite 100 Kensington, Md 20895

Responsible for all phases of Palm Facility Services’ operations, including the operational management team and their service delivery teams, sales team support and budget. Key accomplishments include:• Designed and implemented The Palm Way, a high performance cleaning system, with a focus on maximizing productivity through training technology and custom scope design.• Successfully reorganized the management team, reducing overhead and enhancing customer focus.• Designed and implemented "The Palm Way" – a custom training staff system based on GS-42 standards, which ensures a consistent level of safety, dedication and quality.• Organized and implemented Palm Parking a new division of Palm Facility Services.

• Responsible for developing, planning and organizing all operational functions to ensure compliance of customer specifications and contract requirements for the Architect of the Capitol. • Monitored hiring, training of all site supervisors and project managers for the accounts. • Performed quality inspections, scheduled periodic work, and inventory control of equipment and supplies at the accounts. • Ensured that all administrative process were performed, records maintained and customers retained.

• Responsible for managing the service operations for the Capitol Police Headquarters building, a 24/7 high security asset. • Reported directly to the Architect of the Capitol facility management team. • Hired and trained all hourly teammates while performing physical inspections to ensure quantity and quality of service met the AOC standards and specifications. • Coordinated and performed all periodic special service work as directed by the facilities department.

Tyson'S Corner, Virginia