Matt Palm Email & Phone Number

Boise, Id, Us

Boise, Idaho, United States

Program Manager in Paylocity's Client Experience group, focused on leading high visibility, cross-functional initiatives aimed at modernizing how our customers implement & adopt our products, as well as how our internal teams support our client journey. Partner across Product, Engineering, Operations, Sales, Marketing and L&D teams to deliver innovative product & process improvements at scale. Manage a team of Business Analysts & Project Managers to effectively plan & execute against long term, strategic program plans.

Boise, Idaho, United States

Established Product Operations function to support & enhance the product development and prioritization processes for the company’s coffee supply chain management & operations software product suite. • Built out a Product Operations charter outlining best practices, mission statement, targeted department goals, and more incorporating input from all organizational key stakeholders• Increased emphasis on organization wide cross-functional collaboration by optimizing & facilitating weekly product stakeholder review sessions, introducing documentation & training opportunities for non-product teams, and creating a company-wide feature request intake process• Enabled product managers to better deliver against OKRs by revising quarterly planning & communications process, ensuring committed OKRs are in alignment with organizational objectives, and facilitating feedback sessions with key stakeholders to align priorities• Leveraged multiple data sources to better understand customer behavior, provide insights and create customer feedback loop to act as an input for prioritization

Boise, Idaho Area

Worked cross functionally to support the creation of Paylocity's best in class Payroll and HR Management software. Owned the relationship between our product development and operations teams to ensure a client focused development strategy and ensure organizational readiness for all product and feature launches.

Portland, Oregon Area

Technical project manager and Professional Scrum Master (PSM) working with software engineering teams to build and improve the ShiftWise vendor management software for the healthcare staffing industry. Utilize Agile and traditional project management methodologies to manage timelines, track key deliverables, lead and facilitate scrum best practices, and to implement and standardize key performance indicators. Collaborate as a cross-functional liaison across internal Engineering, Product, Sales, and Customer Support teams; as well as with stakeholders from our parent organization, AMN Healthcare. Work closely with vendors and development partners, and support our engineering teams to enable the creation of high quality, scalable software. Residing project manager over our International, mobile and data integration's teams.

Portland, Oregon Area

While at CedarBridge Group I worked as a Project Coordinator where I managed consulting engagements related to health information exchange, health information technology strategy, and healthcare technology implementation. Collaborated cross functionally to create and manage complex project planning activities, facilitated meetings and identified project risks. Strong experience coordinating extensive stakeholder engagement interviews and activities. Also developed wide-ranging experience managing and coordinating internal operations to ensure on time delivery of key project deliverables. Utilized organizational and facilitation skills to keep projects on schedule and under budget.

Portland, Oregon Area

Account Manager for an extensive portfolio of Healthcare Technology clients in the Portland area. Established relationships with technology organizations looking to increase the rate of top talent joining their teams. Made a point to understand and share my customers' competitive advantages from both a technical and cultural perspective.