Matt Phipps Email & Phone Number

Austin, Texas

• Maintain knowledge of bumper-to-bumper parts, components, systems, controls, and diagnostic processes and tools to meet all technical specs for repairs, upgrades, customizations, and aftermarket alterations• Lead multi-point inspections, ascertain exact areas of concern and auxiliary systems affected, examine and diagnose issues with fuel systems, onboard computers and electronics, suspension systems, frames, and subframes, as well as damage to vehicles with flood damage coming in daily• Achieved 97% or higher Customer Service Index (CSI) month-after-month consistently; acknowledged for accurate inspections, diagnoses requirements, and repairs that were “Fixed Right the First Time”• Foster and facilitate cooperative communication between autobody repair firms, parts houses, service writers, coworkers, managers, and third-party vendors when working with customers to ensure the best possible outcomes

Austin, Texas

• Led technical repairs and service support for vehicular damage and failures; diagnosed and outlined specifics of each point of repair, brought up to communicate directly with vehicle owners, assessed frame interior needs and mechanical deficiencies, identified and communicated repair roadblocks, and set repair schedules, both within warranty and non-warranty

Austin, Texas

• Managed customer modification requests, interior and exterior inspections, parts proposals and outsourcing, and aftermarket repairs and replacements for vintage and current race cars, BMWs, and Mini Coopers

San Antonio, Texas

• Repaired vehicles of all ages and in all conditions; coordinated part deliveries, manufacturer and specialty part research, multi-point inspections, and numerous troubleshooting techniques

Mechanics, Auto And Diesel, Dean’S List Honor Roll (Gpa: 4.0)

Certified Computer Technician, A+ Certified

Associate Of Science (A.S.), Criminal Justice And Semiconductor Manufacturing