Matt Prowse Email & Phone Number

Sydney, Nsw, Au

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Enable Bupa's global ambition to be the most customer centric healthcare organisation. Collaborating across the APAC Leadership Team, Boards and Group to design and execute the APAC Customer Plan to help our customers live healthier and happier lives.

Sydney, Nsw, Au

Establishing a leading customer community of practice, enhancing customer understanding and developing human-centered design capability to enable customer-first thinking and behaviours. Lead and execute the icare brand strategy, anchored in the needs and goals of those we serve. Build partnerships and sponsorships aligned to our purpose and contribute to better outcomes for the community of NSW.

Sydney, Nsw, Au

Develop and execute icare's customer strategic plan and transformation. Lead enterprise-wide governance of customer initiatives and capabilities including customer research and analytics, customer experience design, customer relationship management, customer communications and continuous improvement.

Sydney, New South Wales, Au

Empower and inspire the creation of world-class customer experiences across the Asia Pacific through increased customer understanding, connections and stories.Represent the voice of IAG customers; turning insights into action through customer experience strategy, customer connections and customer experience tools (customer journeys, personas, IAG By Design, voice of customer, principles and storytelling).

Sydney, New South Wales, Au

Amplify IAG’s customer capability through the development of customer obsessed routines, rhythms and resources.Lead the development of IAG’s customer practices and associated approaches, frameworks and tools, which support all of our brands in creating (HCD) and measuring (NPS) desirable customer experiences.A proud Customer Evangelist that ensures the customer is at the heart of everything we do, and I strive to infuse this philosophy throughout IAG.

Sydney, New South Wales, Au

Responsible for developing integrated programs that bring to life initiatives in the Customer Experience strategy / roadmap and support the building of a customer-centric culture. Develop integrated marketing communication strategies and campaigns for key Customer Experience initiatives. Oversee the development of Customer Experience messages, tools, collateral.Educate key internal stakeholders on how to adopt a customer-centred approach to their work (projects or BAU), drawing on Customer Experience strategy, principles and insights. Provide constructive feedback to business units on how they can improve their customer performance.Develop ways to create a shared understanding internally of customers’ needs and motivations and existing pain points. Develop tools like personas and journey maps as required.

- Annual and shorter term marketing plans to deliver business objectives (sales, traffic and brand)- Identifying consumer trends, sourcing new product, launching in the Australian market, nurturing brand development and managing product lifecycle - Day to day marketing activities including development of all advertising, promotions, literature, branding and PR- Campaign briefs and effectively manage external agencies and suppliers to deliver campaigns- Identify and communicate marketing opportunities and initiatives internally to key stakeholders- Ensure brand is managed and is consistent across all platforms in terms of look, image, identity and message- Work with the relevant management and front line sales teams in the development of specific LAM campaigns and initiatives- Assess all relevant customer and competitor data and to refine the marketing strategy and communications activity accordingly- Work closely with the management team to ensure PR opportunities are exploited in an integrated manner, and that press communication supports the overall marketing strategy- Develop the online and social media presence of the business- Develop and promote a deeper understanding of relevant markets and the competitive environment- Ensure all activities are carried out cost effectively, efficiently and within budget. To have day to day responsibility for marketing budgets and to be aware of the full extent of the financial authority vested in the post- Lead by example and live the desired culture through interactions with all stakeholders- Support other departments with ad hoc marketing requests (ie logo creation)

North Ryde, Sydney, Au

- Develop and implement national acquisition marketing and Visual Merchandising strategy. Manage quarterly campaign and promotions calendar to deliver Nett subscriber acquisition targets.- Manage national sales campaign budget to deliver quality of sale metrics at budgeted offer cost per sale.- Manage national visual merchandising standards across 63 locations through outsourced sales staff provider.- Responsible for FOXTEL presence at national sales events. Stand build, leasing negotiation, offer budgeting, marketing collateral, sales staff strategy throughout event and comprehensive close-out reporting.- Responsible for retail product launch of FOXTEL Next Generation. Staff training and coaching, point of sale collateral, merchandising adherence, retail demonstration module and managing staff against KPI’s.

North Ryde, Sydney, Au

- Manage the state retail and event sales efforts, with the objective of delivering on budget subscriber results for new customer acquisition, quality of sale metrics and cost per sale acquisition.- Develop retail sales channel strategy and budget, and communication of tactics to the state team to ensure effective implementation. Includes negotiation of casual and permanent retail lease agreements.- Manage the performance and quality of retail Kiosk sales staff, including 2 direct reports (Retail Field Executive – NSW and State Sales Coordinator – NSW).- Develop and implement state based retail promotions to deliver sales acquisition targets and increase shopping centre visibility over core campaigns, including localised point of sale and promotional gift with purchase.- Manage launch of FOXTEL’s Next Generation Kiosk Footprint, including the launch of FOXTEL branded accessories range, visual merchandising requirements and necessary shopping centre fixture CML approvals.

North Ryde, Sydney, Au

- Responsible for the development and implementation of national retail marketing strategy.- Responsible for the development of innovative and market-leading point of sale, visual merchandising and interactive acquisition consumer promotions to deliver on retail sales targets.- Manage retail marketing budget formulation and on-going cost reporting, whilst identifying cost and process efficiencies to deliver ongoing cost savings.- Develop and implement retail marketing acquisition campaign calendar, and manage state sales teams on the delivery and adherence to visual merchandising requirements over each campaign.- Support the state sales and retail managers with localised marketing strategy to achieve state sales targets and tailor messaging for maximum impact.- Manage all marketing elements of sales events / trade shows used to generate new subscriber acquisition, warm sales leads and showcase the FOXTEL brand.

Sydney, New South Wales, Au

- Manage national strategy and retail marketing budget for The Australian Financial Review, BRW, Shares, Personal Investor, Asset, CFO and MIS magazines.- Develop and implement national retail marketing strategies via the national sales team to achieve set sales targets of Fairfax Business Media mastheads.- Develop national trade promotions to drive sales and visibility of mastheads.

Sydney, New South Wales, Au

- Develop and implement an innovative set of sales reports for editorial and management (actual sales, estimates vs actuals and audit forecasting procedures) to monitor masthead effectiveness and identify retail trends.

Au

- Working across youth magazine titles including Rolling Stone, PC Powerplay, N64 Gamer and Internet.au.- Direct Marketing to third parties. One promotion consisted of marketing Net Starter Guides (a large format magazine aimed at first-timer Internet users) to medium sized ISP companies.- Working across several magazine launches (PlayTime Magazine).