Matt Swain Email & Phone Number

Newbury, England, United Kingdom

Now managing the wider, combined New Product Introduction (NPI) and Deployment team across the VIAVI NITRO Location Intelligence product portfolio, including RAN and Core network performance monitoring and analytics solutions.

Taunton, England, United Kingdom

Currently leading a team of skilled senior engineers integrating new products and solutions into their first deployments in the customer environment, including tightly coupled troubleshooting with R&D teams, development of installation procedures and proactive product improvement.Also responsible for capacity dimensioning and deal infrastructure sizing and modelling for several of the company's major products.Working on the requirements and first implementations and optimization of our solutions onto public cloud environments.

Newbury, Berkshire, United Kingdom

Bridging the gap between R&D software development and deployment and support teams, working on migrating the company's big data ingest and processing software stack from monolithic applications to clustered stream processing apps running on open source frameworks. Implemented the capability into multiple worldwide customers, continuously improving resilience and performance of the solution as well as supportability and monitoring capabilities.

Newbury

Short term secondment owning the delivery of a strategic MI dashboard showing holistic network performance and customer experience in a new tool, MicroStrategy, being introduced to the organisation. Selected for the role due to fast-paced ability to learn and proven track record in delivery as well as deep network data source knowledge and key relationships already built with internal and external stakeholders and suppliers.

Newbury

Leading business transformation projects and mentoring process optimisation work streams utilising a bespoke version of the Lean Six Sigma DMAIC methodology developed in house as a framework for improvement project governance. Cross-functional engagements delivering six-figure benefits in a number of projects including supplier activity in-sourcing, process and technology changes.Co-delivered a function-wide continual service improvement methodology training programme to circa 2000 staff including managing the availability and bookings process and post-training follow up activity and creation and maintenance of support tools – a microsite, database and SharePoint portal.

Newbury

Team manager and actively involved senior developer/architect in the on going development of multiple widely valued and used web-based radio network and customer experience visualisation and management tools.Managed regular business reporting schedule for operations department to an SLA, including value-added insight and analysis.

Newbury

Senior developer/architect in the creation of multiple widely valued and used web-based radio network and customer experience visualisation and management tools exploiting a variety of business and OSS system data sources - Business Objects, Oracle, PHP, JavaScript, HTML, CSS.Built a complete communications platform to manage the Major Incident communications process taking source data from the ITSM Remedy system and bridging via a bespoke, audited portal to integrate with an SMS and email distribution platform.Secondment for 6 months to launch the new 4G network, including technical integration and troubleshooting of the packet-switched core network nodes, new SIM provisioning requirements, building reporting and monitoring tools and managing an internal trial with ~1000 test SIMs and >100 trial users.

Newbury

Manager of a team of 7 second-line support engineers and a number of contractors. Actively involved as a technical lead as well as performing a the full range of people management activities, including pay and performance reviews, performance management, project activity resourcing. Performed commercial activities including contract negotiation, support handover / knowledge transition and business continuity management for outsourcing of a major service, integration of new services, decommissioning of legacy services and supplier management, including full responsibility for a £2M 3rd-line operational support contract budget.

Meng, Electronics With Telecommunications

Activities and Societies: Motorcycle Club

Maths,Physics,Electronics

Activities and Societies: Amateur Radio Club House Swimming Captain