• Mentor Manager- Manage team of direct reports providing coaching, accountability and guidance to support team in driving key performance indicators and goal achievement.• Support development of new customer success tools and conduct live demos across national CSM teams.• Build, maintain, and nurture B2B relationships within a portfolio of over one hundred and eight (108) clients to drive business growth and ensure retention.• Conduct reviews (in person and remote) of client… Show more • Mentor Manager- Manage team of direct reports providing coaching, accountability and guidance to support team in driving key performance indicators and goal achievement.• Support development of new customer success tools and conduct live demos across national CSM teams.• Build, maintain, and nurture B2B relationships within a portfolio of over one hundred and eight (108) clients to drive business growth and ensure retention.• Conduct reviews (in person and remote) of client analytical data to pinpoint key areas for improvement and develop actionable plans to help achieve goals.• Collaborate with national account managers to identify tangible ways to advance client initiatives. • Consult with client district directors to evaluate efficacy of current objectives. • 108% to goal first quarter in market. Show less

• Managed specialized, highly clinical patients in order to find resolutions with expedited conversion.• Worked in tandem with local account executives to discern the best possible course of action for each patient and their loved ones. • Supported day to day needs of an active client database of over 1300 families while utilizing multiple and varied digital platforms.• Designated regional mentor providing guidance and support for multiple senior living advisors. • High… Show more • Managed specialized, highly clinical patients in order to find resolutions with expedited conversion.• Worked in tandem with local account executives to discern the best possible course of action for each patient and their loved ones. • Supported day to day needs of an active client database of over 1300 families while utilizing multiple and varied digital platforms.• Designated regional mentor providing guidance and support for multiple senior living advisors. • High performer - 124% quota achievement for 2020. Show less

• Created & expanded network of businesses and agencies that refer clients to property.• Counsel potential residents and families about appropriateness of decisions in sometimes difficult situations.• Orchestrate completion and correct management of resident documentation.

The Associate Director role required me to run the daily operations of the store, manage inventory and manage the staff's professional development as well as sales goals. I also worked directly with customers to match them with the best products for their needs.

As a Marketing Director with Holiday Retirement I was responsible for marketing the community to potential prospects and developing campaigns to drive census.