Matthew Williams Email & Phone Number

Responsible for hiring, training and teaching new employees to be proficient in roles.Responsible for all optical sales and ensuring patient visual needs are taken care of and exceed expectations.Work with advertising company to reach desired audience using Google SEO. Analyze COGs and frame cost to achieve increased revenue and profits for practice.Review and analyze the profit and loss of the office to ensure thatpositive financial performance occurs.Organize outreach and educational events to meet new patients in thecommunity

Responsible for leading the office team in ensuring that the patient’s experience meets and exceeds the company’s promise of outstanding customer service and the profitability of the retail office location.Responsible for managing the overall operation of the office, both lab and retail; supervising and evaluating staff performance; maintaining company standard for all financial, operational and service goals.Respond to and resolve any patient concerns or complaints; report any complaints that cannot be resolved at the General Manager level to the Regional Manager Customer Service Department; promote company brand to associates, patients, and community.

Raleigh-Durham, North Carolina Area

Responsibilities I have had the opportunity to work multiple positions in a fast paced and detailed oriented environment Eyewear Consultant/Lab Technician August 2015 Provide excellent customer service to patients by listening and understanding patient needs, as well as delivering solutions for them to improve their vision and quality of life Educate patients concerning their needs and various products, while also informing them of their insurance benefits or promotionsMaintain and operate an on-site optical lab, including edging and mounting lenses to frames, as well as ordering and delivering lenses in a timely manner OptometricTechnician: February 2015-Present: Conduct tonometry tests to measure intraocular pressure. Measure visual acuity in distance and near range. Take and document patients' medical histories. Administer topical ophthalmic medications. Conduct visual field tests to measure field of vision. Conduct Ocular Coherence Tomography (OCT) testing. Order and Process contact lenses for patients. Assists and educate patients on insertion and removal of soft and hard contact lens. Make referrals for patients to be seen at other medical practices. Lab Technician July 2013-February 2015 Process job orders for 27 optometric practices in North Carolina.Provide internal customers service for jobs that are currently being worked on or outsourced to another lab.Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.Verify that finished lenses are ground to specifications.Certified Paraoptemetric

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.Collect payments from customers.Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.Prepare checks that itemize and total meal costs and sales taxes.Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.Present menus to patrons and answer questions about menu items, making recommendations upon request.Clean tables or counters after patrons have finished dining.Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

Manage store inventory, including cataloging new inventory; provide excellent customer service.Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.Monitor sales activities to ensure that customers receive satisfactory service and quality goods.Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Boone, North Carolina

Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.Clean or sanitize work areas, utensils, or equipment.Clean service or seating areas.Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.Describe menu items to customers or suggest products that might appeal to them.Order, receive, or stock supplies or retail products.Provide customers with product details, such as coffee blend or preparation descriptions.Receive and process customer payments.

Bachelor Of Science (Bs), Psychology With Business Concentration

Master Of Arts (M.A.), Intercultural Studies