Matt Santiso Email & Phone Number

Toronto, Ontario, Canada

Managed a team of professional services staff, providing coaching and professional development through regular 1:1 and team meetings.Participated in the performance management process through goal setting and performance reviews for staffSupported the resource planning, cross-company visibility, and profitability model for professional services through direct project management and for monitoring projects Supported pre-sales and sales processes through scoping, thought partnership, and interactions with potential clients.Supported the development of scalable implementation models to support clients in the higher education spaceMonitored and messaged internal expectations on key business metrics such as delivery of service, client satisfaction, and system performanceWorked with clients and engagement teams to anticipate project risks, resolve issues, consistently meet deadlines and achieve 100% client satisfactionGathered feedback and best practices from client engagements to improve and refine Service OfferingsCollaborated with all functional areas of the business to ensure effective knowledge sharing and team participation in Cloud For Good’s growthAct as a role model for organizational culture and values – actively build positive team culture

Toronto, Ontario, Canada

Agile Coach/ Engagement/ Program Lead - Reporting to the Director of Digital Transformations, responsible for the execution of $350K discovery for a large digital transformation program valued at $1.7M. Coached and mentored a team of 12 project team members and 3 client executives. Negotiated and procured additional $1.35M budget to proceed with the implementation phase. Coached/mentored the organization on Agile methodology and best practices and laid the foundation for the implementation phase by establishing streamlined DevOps processes, agile ceremonies and artifacts.Engagement/ Program Lead - Reporting to the Director of IT Digital Operations, responsible for the execution of a multi-cloud, multi-release $6M Salesforce & Data Migration program. Coached a team of 24 project team members and 9 client executives stakeholders. Negotiated and procured additional $250K budget to implement feature enhancementsCoached the organization on Agile methodology and successfully executed a scaled agile approach to align on technical direction and mitigate risk across 4 business units on-time and within budget.

Toronto, Ontario, Canada

Engagement / Program Lead / Scrum Master / Agile Coach - Reporting to the Vice President, Digital & Commerce, responsible for the standardization and optimization of the delivery of multiple concurrent development pods during the execution of a multi-cloud, multi-release $6M Salesforce & Data Migration program.Coached/mentored the organization on Agile Scrum methodology to provide continuous improvement of team efficiency and the quality of project deliverables.

Toronto, Ontario, Canada

Sr. Scrum Master | Engagement Lead - Reporting to the Head of Trade Marketing & Sales Operations, responsible for the execution of a $1.5M custom Salesforce solution, integration and data migration implementation project

Toronto, Canada Area

Toronto, Canada Area

• Worked closely with architecture and business units to gather and finalize requirements for a custom asset classification report using existing SAP Business Intelligence technology.• Researched potential technologies and presented findings via formal business case to IT and Non-IT department managers obtaining buy-in and approval.• Presented final solution to HR Director and subsequently obtained full approval and funding from all stakeholders.• Participated in all aspects of the solution delivery lifecycle in an agile environment from: requirements to implementation, in order to deliver custom reporting to simplify and reduce financial operations by 3 effort-days per month.• Required to understand the manual processes involved in transferring OPEX expenditures to CAPEX expenditures and document potential solutions in a formal business case.• Supported Toronto Hydro’s cloud based payroll application used to extract confidential employee data from the internal Enterprise Resource Planning system and securely transfer to the external hosted payroll service company.

Toronto, On

• Facilitated strategy meetings and planning sessions to communicate project direction, schedule and impact to various divisions of Toronto Hydro (including Desk side Support, Customer Support, Call Center, Corporate Applications, Server Support and Security Operations)• Scheduled and coordinated the migration of over 300 servers across Toronto Hydro’s corporate architecture using a variety of tools (such as LPM, Metro Mirror, SRM & Physical fork-lift)• Required to coordinate with a variety of diverse team members (including System Architects, vendors, System Administrators, Middleware Analysts and End Users/Customers) • Reported monthly to Project Management Department Lead(s) on project status and financials• Performed post implementation audits to confirm standards compliance adherence

Markham, On

• Acted as focal-point for application support of BMO’s 4 lines of business (Direct Banking, MasterCard, Investor Line and Diners Card) providing ownership of custom applications developed, supported and maintained by IBM.• Interfaced with BMO external application software/hardware teams to service maintenance and upgrades surrounding IBM supported middle-ware application code.• Coordinated with BMO and IBM teams housing the application code within the Bank of Montreal infrastructure.• Managed change requests throughout the SLC including: conception, costing estimates, requirements gathering, design, development (Java, VXML), test and implementation.• Coordinated and delivered on strategic BMO IVR application & middle-ware projects on time and under budget.• Supported and maintained custom middle-ware application (HIF), servicing requests to back-end mainframes for all Bank of Montreal financial transactions from multiple client sources.• Accountable for IBM’s internal AIX development environment, managing change control, security, documentation and flow management of data for all projects requiring access to the environment.• Managed, tracked and monitored support process by implementing new ticketing system (Impact) for all support related issues and provided monthly reports to BMO management.

Markham, On

• Interfaced with technical teams to understand the interaction of existing software components with new IVR solution and analyzed the information to coordinate with the business for requirements gathering.• Gathered requirements, designed, implemented and end-to-end tested multiple IVR solutions ranging from WebSphere and VXML (Java-based mid-tier WS) to Cisco implementations.• Liaised with business personnel during requirements gathering and provided high-level technical presentation of system design.• Developed end-to-end IVR solutions for multiple international companies in areas of Government, Energy, Industrial and Business services.

Markham, On

C/C++/Fortran Service Analyst• Provided 3rd line support for IBM’s XL C/C++ and XL Fortran products on 4 different operating systems (AIX, Blue Gene, Linux and z/OS).• Designed XL C/C++/Fortran compiler support team’s new-hire setup document• Aided in the design of the XL C/C++/Fortran compiler support team official process document• Created 12 procedural documents currently in use by 8 XL C/C++ compiler support analysts• Developed XL C/C++ build script speeding up delivery of compiler upgrades to customers• Established as point person for all issues related to IBM Distributed Debugger• Created first procedural documentation for IBM Distributed Debugger• Worked closely with IBM Distributed Debugger development team to analyze and resolve debugger defects and provide customer specific solutions to users.• Liaised with XL C/C++ compiler development team for resolution of compiler defects• Carried overnight pager for seven of eight months in order to provide 24-hour service to customers across Canada and the United States.

Markham, On

• Planned and developed a user-friendly web application to automate the output file conversion of manuals for all the Information Development Department’s business software products.• Worked closely with 11 users to analyze system processes, user needs and available resources saving Information Development over 800 man-hours per year.• Established a network for 11 users allowing for maximum use efficiency and security of the automation application.• Actively participated in the software development lifecycle both as an employee of a successful software development company and as a web application developer for Information Development.• Liaised with senior software developers and technical writers to evaluate technical feasibility of needs in relation to resources.• Over 4-month period, successfully implemented the web application for the automation of manual creation on time and under budget.

Toronto, On

• Provided first level IT technical Support to over 300 Shoppers Drug Mart stores across Canada. • Aided in the installation of software, hardware and resolution of Windows and Unix based errors on the 5 different platforms used at store level.• Handled over 5 percent of total call volume as a member of a team of 38 support representatives• Created a 56-page report detailing steps to improve workflow, reduce response time and workload as they pertain to the troubleshooting of APC system backup batteries at all stores.• Initiated and tracked service calls for a wide variety of hardware issues at store level.• Coordinated with second level support groups, to resolve software specific issues, involving problem analysis and outlining steps for resolution.