Matthew Seddon Email & Phone Number

Rochdale

Zen Internet’s data, voice and hosting services give UK businesses the capabilities they need to transact, communicate, collaborate and pursue their operational and commercial goals with confidence. We believe that we're uniquely equipped to help businesses of any size make the most of new technology opportunities, providing the application delivery infrastructure businesses need to compete in today’s highly connected world. No matter what size your business is you can ‘get connected’ with Zen. We engineer IP VPN business solutions that cut the cost and complexity of managing business applications across the WAN-enabling public or private Cloud-based application delivery and converged Voice, Video and Data networks, with guaranteed performance. Despite our growth, we haven’t lost sight of our core principles. Our privately held status means we’re free to maximise investment in expanding our network and service portfolio UK-wide. As a credible Internet and technology services provider our independence means we remain focused on providing best-in-class products and excellent customer service, having a stable and secure business model that makes us a safe and long term business partner. As a Telesales Executive at Zen, my responsibilities are two fold::- to manage, retain and grow a portfolio of existing customer accounts - manage existing business sales enquiries from Corporate & Mid Market customers. I help my clients by matching their IT Connectivity, Hosting and Voice requirements with bespoke, cost-effective solutions. If you would like to learn more about how I can help your business with your data, voice and hosting services please contact me at matthew.seddon@zeninternet.co.uk

In this role I was first line contact for residential and business customers. My duties included managing customer’s internet and other service related provisions from order placement through to completion. I was also required to analyze and respond appropriately to customers via telephone and email working towards an appropriate solution. This role also required me to liaise with sales, billing, retentions and technical support teams in helping the customer with any specific needs and requirements

Auckland, New Zealand

Visionstream are a telecommunications company responsible for introducing a fibre optic cabling network infrastructure in New Zealand’s largest city, Auckland. I was enlisted in this nine year project.My role as Community Liaison Officer was to receive complaints, enquiries and reinstatement requests from Chorus (NZs largest internet service provider), residents and business owners alike. Most queries were based on damaged property such as driveways and berms.I was responsible for attending to all these issues by communicating with various contractors and site managers to get the reinstatements complete. These could take from one day or up to a month depending on what work was required. This work extensive written and verbal communication between all parties involved.

Auckland, New Zealand

In this role I administrated the annual process of Dog registration. This included updating and inputting dog and owner data into the relevant database, recording data accurately, receipting online payments and cross checking payments received with the information about the dog. Within this role my duties included pathways data entry, SAP use for time management, Database searches, focusing on accuracy and attention to detail for form validation, sorting incoming mail, writing/sending out correspondence to the public, completing online payments, liaising within teams to correct erroneous forms, keeping records of processed forms for statistical analysis and working efficiently under pressures of high volume mail income.

Rochdale

Zen Internet is a privately owned Internet Service provider that services also include web hosting, domain registration and VOIP services.In this role I was first line contact for residential and business customers. My duties included managing customer’s internet and other service related provisions from order placement through to completion. I was also required to analyze and respond appropriately to customers via telephone and email working towards an appropriate solution. This role also required me to liaise with sales, billing, retentions and technical support teams in helping the customer with any specific needs and requirements.

Australia, Fiji, Laos, Bali, Cambodia And Thailand

Left to travel Australia, Fiji and South East Asia.During my time in travel carried out a lot of temp roles which included bar work, bank work, office admin and farming. I even volunteered to help with damage carried out by Brisbane floods

ADI is a leading global distributor of security equipment. My role was to support internal and external customers providing excellent customer service and technical/sales support to installers of Access Control, Video Door Entry and Public Address systems. Through product knowledge and liaison with suppliers I designed and specified systems, generated customer quotations and offered alternative products where possible which proved beneficial to both the customer and ADI. In this role I used office based applications on a daily basis including Microsoft Office (Excel, Outlook, Word, PowerPoint, Internet Explorer and Adobe. I also gained a crucial knowledge of the office environment through the use of CRM applications such as kerridge and SAP along with fax and email.