Matt Shafer Email & Phone Number

Kenmore, WA, US

Greater Seattle Area

Work with the Single Family Lending Division to maintain and improve processing for numerous departments including Default, Loss Mitigation, Customer Service, Payoffs, Escrow and others. Responsible for analyzing, designing, implementing and managing multiple ongoing improvement projects, including the bank's complete replacement of its loan servicing IVR.

Seattle, WA

• Managing the Foreclosure, Bankruptcy and Loan Counseling processing for the bank's single family and consumer loan product lines.
• Developed and implemented new loan counseling inventory distribution protocols to improve customer relations.
• Automated property inspections requesting.
• Developed experience in general mortgage servicing for government investors (Fannie, Freddie, FHA, VA, Rural); foreclosure processing, both judicial and non-judicial; mortgage loan counseling and consumer banking.

• Developed the operational requirements for a new automated bankruptcy account/case processing system and performed external vendor selection for implementation
• Saved the company thousands of dollars by completing a champion-challenger performance analysis of case data providers
• Designed and implemented real-time corporate reports for executive and ownership teams
• Drafted detailed specifications of the entire set of legal services and held educational sessions with senior management
• Ongoing responsibility for teaching a bankruptcy basics class to all incoming company staff

• Responsible for multiple processing units which included claims filing, objections response, mail intake, and collections outsourcing in total processing around 28,000 bankruptcy claims per month
• Conducted collections vendor analysis to determine which agency returned the best results to maximize recovery which lead to the elimination of two vastly underperforming vendors

• Annually set company records for case processing through management of the bankruptcy claims filing and objections response teams, over 250,000 claims per year
• Drove large-scale development projects to improve document generation, process data, and more fully automate using elements of Six Sigma and Lean process improvement principles
• Developed experience in litigation response, outsourcing accounts for collection and repossession, process analysis and design improvement, training others to lead, SAS70 compliance

• Put in charge of a vehicle and mortgage collections department. Later moved to a department that prepared and filed various claim documents with the federal bankruptcy court as well as general accounts servicing.
• Gained experience in account portfolio management, real estate law and transactions, general legal practice, software development and extensive knowledge of the PACER document filing system

• Named employee of the quarter for outstanding performance
• Responsible for resolution of bankrupt accounts for the firm’s clients that required outbound calling and follow-up on assigned accounts, handling inbound phone calls from debtors and attorneys, and responding to all.

• Hired originally as a Co-Store Manager, was given responsibility of entire location after six months being solely responsible for the hiring, training, and supervision of 7-15 employees.

• Retail manager overseeing several store departments as well as directing the store safety program for six months during the absence of Asset Protection staff

Advanced Paralegal Certificate

Bachelor Of Arts - Ba

Bachelor'S

Diploma