Matt Shepherd Email & Phone Number

Leeds, England, United Kingdom

York, England, United Kingdom

• Delivery of priority projects following the Business Analysis framework, including situation investigation & problem analysis, requirements definition, feasibility assessment and business case development, business.
• Collaborating with other business analysts, project managers and development teams to understand business problems and the changes required to improve business processes and systems.
• Effectively planning business analysis activities and delivering to a quality standard to achieve desired outputs for a project or team.These have included:~Leading development of a roadmap and options analysis for.

York, England, United Kingdom

• Acted as the first point of contact for general enquiries. These may be via email, telephone, live chat orin person.
• Provided administrative support to the wider team, using appropriate procedures and systems.
• Used a variety of systems such as Salesforce and Planon to assist with all aspects of the process for room bookings and student accommodation.
• Represented the Accommodation team at Open Days, post offer visit days, show room tours and virtual open days
• Experienced in using Kinetics, SITS, eVision Student Enquiry Screen
• Personal work areas included:-lead for all maintenance planning and communication to colleagues and residents-Team leading the 'Early Arrival' planning and delivery of International students requiring to quarantine.

York, England, United Kingdom

• To manage operational staff with involvement in recruitment and selection; performance management, training and development.
• To manage and supervise a team of staff, providing effective leadership and direction ensuring that staff deliver consistently high standards of customer service in all areas but with specific reference to reception.
• To handle effectively any customer queries or complaints about the services or facilities.
• To be responsible for opening / closing procedures and for the general safety and security of the facilities while on shift.
• To ensure the safe, efficient and effective management of the swimming pool by fully qualified staff responsible for pool water testing and plant management.
• To maintain equipment service records relating to all areas including swimming pool plant equipment in order to maintain highest standards of operation and safety at all times.

Kirklees, England, United Kingdom

• To manage operational staff with involvement in recruitment and selection; performance management and training and development.
• To control team resources including labor costs against budget; liaising between Human Resources and site with payroll duties including signing off timesheets, overtime claims, instructor invoicing, time and attendance.
• To manage and supervise a team of staff, providing effective leadership and direction ensuring that staff deliver consistently high standards of customer service in all areas.
• To undertake risk assessments and contribute to the development of the standard operating procedures and safe working practices.
• To ensure the safe, efficient and effective management of the swimming pool by fully qualified staff responsible for pool water testing and plant management.
• To maintain equipment service records relating to all areas including swimming pool plant equipment in order to maintain highest standards of operation and safety at all times.