Information Technology Service Delivery Manager
Current• act as a champion and advocate for the Service Desk across the organisation and facilitate the connections between professional services and service desk teams nationally• provide leadership in developing and implementing a culture of service excellence, working to embed the standards, behaviours and strategies needed to bring about lasting improvements and efficiencies across the organisation• assist the IT Infrastructure management team in the identification and rectification of inconsistent policies, process or service delivery• utilise reports and data analysis to identify operational trends and business insights and in conjunction with the IT Infrastructure management team to establish actions to address operational deficiencies• in conjunction with key stakeholders, undertake root cause analysis or diagnosis into operational issues and concerns and connect with relevant business units and/or support services to address and rectify issues• support the implementation of strategic projects that improve client outcomes and service delivery programs and services• engage with the relevant stakeholders to ensure effective and efficient services are provided by the Service Desk teams nationally
