Matt Skogsberg Email & Phone Number

Moneta, Va, Us

Reno, Nevada, United States

I'm very excited to start my first day with Dynatron Software today!

United States

Engage with Stakeholders Throughout the Implementation Journey to Ensure a Seamless Dealer Management System Deployment. Deliver Comprehensive DMS Training to Dealership Personnel Across All Departments, All While Ensuring a Positive and Enjoyable Learning Experience. Anticipate and Address Potential Implementation Challenges Swiftly and Efficiently. Maintain a Systematic Approach to Handling Training and Setup Tasks, Including Thorough Documentation and Seamless Communication with Our Customer… Show more Engage with Stakeholders Throughout the Implementation Journey to Ensure a Seamless Dealer Management System Deployment. Deliver Comprehensive DMS Training to Dealership Personnel Across All Departments, All While Ensuring a Positive and Enjoyable Learning Experience. Anticipate and Address Potential Implementation Challenges Swiftly and Efficiently. Maintain a Systematic Approach to Handling Training and Setup Tasks, Including Thorough Documentation and Seamless Communication with Our Customer Transition Team. Foster Ongoing, High-Value Relationships with Dealerships.Actively Promote Innovative Solutions and Game-Changing Products to Our Valued Dealership Clients. Show less

Reno, Nevada, United States

Supported Dealerships in the Dealer Management System change process. Trained dealership personnel in the use of Tekion's SaaS DMS system. Coordinated with other Tekion staff to complete the implementation software process. Helped users navigate the system change as well as updating and streamlining internal processes to match the softwares capabilities.

Reno, Nevada Area

Continued to expand responsibilities, focusing on customer retention and consulting. Went onsite to help customers get maximum value from software by evaluating usage and processes. Consult with management and ownership to implement a plan to reach the dealerships goals.

International Trainer

Promoted to Field Consultant at Xtime. The role expanded responsibilities including leading large group onsite installs, in-store consulting to solve training or setup problems that became apparent post-install. Pivoted to virtual training due to Covid, continued to deliver training content and consulting both in person as well as online. Participated in beta software launches of new products and significant upgrades to existing platform.

Usa / Can

Trained in-dealership XTime Spectrum products including Engage and Inspect. Taught one on one and small groups how to use both products in the shop and on the service drive.

Springfield , Or

Primary responsibility was to install and train F&I and back-office personnel at auto dealerships on Insite, a warranty rating menu, and an e-contracting platform.Customized setup for each user, product mix, tax issues, pricing, and integration into DMS, trained each user.Travel expectation was 75% mostly pacific northwest, during which time I visited 100 + dealerships.Co Managed the agile development group, Helped keep the backlog, and set sprints and participated in sprint… Show more Primary responsibility was to install and train F&I and back-office personnel at auto dealerships on Insite, a warranty rating menu, and an e-contracting platform.Customized setup for each user, product mix, tax issues, pricing, and integration into DMS, trained each user.Travel expectation was 75% mostly pacific northwest, during which time I visited 100 + dealerships.Co Managed the agile development group, Helped keep the backlog, and set sprints and participated in sprint reviews.I did both in-person and remote support, wrote and maintained customer-facing product documentation. Show less

Meridian Idaho

Providing world-class customer service in the Automotive Industry. Position requires setting appointments, greeting customers, writing up customer issues. Distributing work to technicians, monitoring work in process, and balancing ever-shifting workload. Updating customers on status of the repair, quoting repair work, selling the customer on repairs, maintenance, and other required services. Closing repair orders and delivering the car or truck.

Id, Nv, Wa, Or

Present Smart Payment Plan’s product to franchise automotive, RV, power sports dealers. Smart Payment Plan allowed clients to match smaller automatic payments to their pay cycles. Using the Smart Payment Plan system, dealerships could increase gross product per vehicle by an average of $800.00 a copy. My job as a Representative was to contact Owners, General Managers, and Finance Managers to familiarize them with the Smart Payment Plan product and get them on the program. Once on the program, I… Show more Present Smart Payment Plan’s product to franchise automotive, RV, power sports dealers. Smart Payment Plan allowed clients to match smaller automatic payments to their pay cycles. Using the Smart Payment Plan system, dealerships could increase gross product per vehicle by an average of $800.00 a copy. My job as a Representative was to contact Owners, General Managers, and Finance Managers to familiarize them with the Smart Payment Plan product and get them on the program. Once on the program, I created an ongoing partnership with the dealership and provide continued training and support. Show less

Eagle, Idaho, United States

I worked with partners to integrate ChargeItPro, payment processing software into their product. I supported development in a huge variety of software platforms including Clarion, C++, VB Studio, Web, Mobile, Java, Delphi. I worked with partners to integrate both hardware and software features, such as signature capture, pin debit, and card storage. When finished I did a quality review with the partner and documented the integration for our support team creating install and support… Show more I worked with partners to integrate ChargeItPro, payment processing software into their product. I supported development in a huge variety of software platforms including Clarion, C++, VB Studio, Web, Mobile, Java, Delphi. I worked with partners to integrate both hardware and software features, such as signature capture, pin debit, and card storage. When finished I did a quality review with the partner and documented the integration for our support team creating install and support documentation.I handled escalated technical support issues, creating attack plans to handle customers needs or problems, coordinated with both support and development teams to resolve issues. Worked with Development to isolate issues and then test for resolution, documenting the issues in our knowledge base software.I handles special projects such as our Canada product roll out, working with new customers and several different external vendors providing hardware and software solutions Show less

Eagle Id

Payment Processing Partners is a middleware software company developing and supporting payment platforms that are integrated into third-party software. I did day to day technical support for more than 800 customers. I supported over 50 different developer platforms integrated with ChargeItPro. I documented issues in a Customer Relations Management program. I documented bug issues and escalated them to the development team. I then was promoted to development sales, canvassing software… Show more Payment Processing Partners is a middleware software company developing and supporting payment platforms that are integrated into third-party software. I did day to day technical support for more than 800 customers. I supported over 50 different developer platforms integrated with ChargeItPro. I documented issues in a Customer Relations Management program. I documented bug issues and escalated them to the development team. I then was promoted to development sales, canvassing software developers, and advocating using the ChargeItPro solution to integrated credit card processing. Show less

Education record

Activities and Societies: General education study

Education record