Paul Berman Email & Phone Number

Dallas, Texas, United States

Experienced manager with real-word Service Department experience. I am committed to driving increases in your revenue, customer experiences and the fixed operation processes. After working with service personnel, I follow-up with dealerships to maintain relationships and provide ongoing support and problem resolution. By helping these dealership customers.

Greater Minneapolis-St. Paul Area

As an Fixed Operations Consultant my primary focus is to establish professional relationships with dealerships and help their businesses become more efficient, effective, and profitable. l work with dealership personnel to identify trouble areas within the service dept. and then use established and proven consulting services, as well as your industry.

Burnsville, MN

• Manage, encourage and train service and parts staff
• Supervise, educate and train the Parts and Service Managers to properly manage expenses and gross profit
• Help control expenses of both departments while achieving and maintaining a desired gross profit level - this will include personnel, equipment, supplies, etc.
• Crafting marketing and advertising strategies to grow our business
• Manage the business to industry metrics
• Work with senior management to ensure business efficiency

• Lead and grow profitability and CSI ratings of service department. Hire staff, retain customers, control costs, set and achieve objectives.
• Manage and train service staff
• Reynolds & Reynolds and ADP skilled
• CSI Incentive evaluation
• Maintain high customer satisfaction standards
• Supervision of other Fixed Operations Managers

Minnetonka, MN

• Lead and grow profitability and CSI ratings of service department. Hire staff, retain customers, control costs, set and achieve objectives, and oversee maintenance of all service records.
• Manage and train service staff
• Evaluate and estimate their new and used vehicle service needs
• Pursue performance based monthly bonuses
• Reynolds & Reynolds
• CSI Incentive evaluation

Forecast goals and objectives for the department and implement a business plan to meet them. Develop and implement a mutually profitable business environment with all other departments. Prepare and administer an annual operating budget for the service department. Hire, train, motivate, counsel, and monitor the performance of all service department staff..

Managed service department to ensure continued growth in parts and labor sales (22 production bays). Implemented quality control procedures to maintain and grow dealership customer base. Administered systems that established the highest customer experience possible without sacrificing labor sales and productivity. Our dealership was consistently ranked by.

Responsible for entire Service department operations. Maintained and implemented procedures to ensure customer and employee satisfaction. Restructured service department work flow processes to improve productivity. Implemented a Lateral Support System to achieve the highest levels of production and customer satisfaction. Supervised all manufacturer's.

Responsible for entire Service department operations. Maintained and implemented procedures to ensure customer and employee satisfaction. Restructured service department work flow processes to improve productivity. Implemented a Lateral Support System to achieve the highest levels of production and customer satisfaction. Supervised all manufacturer’s.

Responsible for the repair and maintenance of customer vehicles and managing team of 3 technicians.

Associate Of Arts

Automotive, Automotive Repair

Activities and Societies: Currently serving on the Board of Managers at Dunwoody College of Technology.

Education record