Fixed Operations Director
Burnsville Toyota
Burnsville, Mn
•Manage, encourage and train service and parts staff•Supervise, educate and train the Parts and Service Managers to properly manage expenses and gross profit•Help control expenses of both departments while achieving and maintaining a desired gross profit level - this will include personnel, equipment, supplies, etc.•Crafting marketing and advertising strategies to grow our business•Manage the business to industry metrics•Work with senior management to ensure business efficiency•Resolves employees’ concerns promptly and effectively.•Achieves sales, productivity, efficiency, customer satisfaction, and profitability objectives•Track Technician and Service Advisor productivity and encourage positive results•Evaluates employee performance regularly, providing feedback, coaching and counseling, training, and career guidance as necessary; follows disciplinary procedures as needed.•Builds a winning team by recruiting, hiring the right people, evaluating, motivating, and rewarding service department employees.•Develop challenging and achievable performance standards and objectives with employees and implements a performance management process to ensure accomplishment. •Arrange meetings with parts wholesale accounts to ensure that parts relations are up to the customers expected performance level. This will also include the recruitment of new parts accounts, or “cold calling”.•Solicits, encourages, and implements innovative methods/ideas to improve service and performance.•Ensures employees (Parts Advisors, Service Advisors and Technicians) receive ongoing training to gain and continually improve required skills, certifications, and results•Meet with Toyota parts and service reps and understand where we are in regards to warranty claims, parts claims, customer retention levels, etc. •Parts Excellence, Service Excellence, and Customer Relations Excellence awards are to be achieved!
