Matt Stack Email & Phone Number

Reston, Virginia, United States

- Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools- Respond to incident tickets in a 24x7 operational environment to meet SLA objectives- Review system logs to identify and mitigate system issues- Leverage knowledge base to help troubleshoot, identify and resolve systems issues;- Update knowledge base troubleshooting guides and lessons learned as required- Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases- Document system issues resulting in system outages and coordinate change though change management process- Support collaboration across operations, development teams and external partners- Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues- Monitor solution performance according to client specification and SLAs, escalate as needed

Reston, Virginia, United States

- Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools- Respond to incident tickets in a 24x7 operational environment to meet SLA objectives- Review system logs to identify and mitigate system issues- Leverage knowledge base to help troubleshoot, identify and resolve systems issues;- Update knowledge base troubleshooting guides and lessons learned as required- Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases- Document system issues resulting in system outages and coordinate change though change management process- Support collaboration across operations, development teams and external partners- Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues- Monitor solution performance according to client specification and SLAs, escalate as needed

Reston, Virginia, United States

- Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools- Respond to incident tickets in a 24x7 operational environment to meet SLA objectives- Review system logs to identify and mitigate system issues- Leverage knowledge base to help troubleshoot, identify and resolve systems issues;- Update knowledge base troubleshooting guides and lessons learned as required- Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases- Document system issues resulting in system outages and coordinate change though change management process- Support collaboration across operations, development teams and external partners- Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues- Monitor solution performance according to client specification and SLAs, escalate as needed

•Equipment upgrades•Hard drives and RAM•Data backups•Hard disk cloning•Equipment refresh / deployment•Long-term analysis•Planning and consolidation•Software installation•Virus removal•Boot issues•Problem resolution•Networking•Wireless and wired LAN•Data recovery•Troubleshooting•Desktop/Laptop Sales•LCD Projector Installation and Configuration•On Site One-on-One and Group Training