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@servicetitan.com
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Matt Stevens is listed as Customer Success & Relationships | Operational Excellence at ServiceTitan, a company with 1027 employees, based in Huntersville, North Carolina, United States. AeroLeads shows a work email signal at servicetitan.com and a matched LinkedIn profile for Matt Stevens.
Matt Stevens previously worked as Manager, Customer Success at Servicetitan and Senior CSM, New Markets at Servicetitan. Matt Stevens holds Bachelor'S Degree, Criminal Justice/Police Science from Niagara University.
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At ServiceTitan, leadership and strategic account management define my professional journey, where I steer a talented team dedicated to fostering customer success. Our team's guiding principle is to nurture relationships with approximately 2,000 SMB accounts, ensuring a robust annual recurring revenue stream and achieving impressive customer satisfaction and retention metrics.My role as a manager is enriched by a robust personal communication skill set, honed mentoring abilities, and adept problem-solving tactics, all crucial in driving a 20-point NPS increase and maintaining high service level agreements. These competencies, combined with my military background and agile certification, form the cornerstone of my approach to building ServiceTitan as the operating system of choice in the trades industry.
Listed skills include Leadership, Team Leadership, Teamwork, Integrity, and 18 others.
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A career timeline built from the work history available for this profile.
- Lead a team of 10 international Customer Success Managers, fostering a culture of respect and accountability in a dynamic environment.- Manage relationships with ~2,000 Residential SMB accounts, contributing to ~$70.5MM ARR.- Achieve >97% GRR, 98% response SLA, and 4.6+ CSAT team metrics.- Cultivate a customer-focused environment, driving a 20-point NPS.
- Managed a ~$2.3M ARR portfolio, sustaining <2% churn and a 4.8+ CSAT.- Led over 250 client consultations, addressing complex challenges for non-standard trades.- Coordinated resources for six large projects supporting M&A, implementation, and feature adoption.- Identified and forwarded high-quality leads, achieving a 56% close rate and ~$50K in.
Nashville, Tennessee, United States
- Trained and mentored 20 multimedia journalists, enhancing unit capabilities in video and print journalism.- Established efficient HR processes, overseeing personnel transitions, readiness, and benefit management.- Created multimedia training content and promotional materials to support unit communications strategies.
Afghanistan
- Advised Afghan National Army leaders on intelligence systems and change management, driving sustainable improvements.- Facilitated group training, aiding in the Afghan-led implementation of a $3.2M drone program.- Recognized with a Bronze Star for service in promoting intelligence process improvements.
Anchorage, Alaska Area
- Provided tactical intelligence strategy and recommendations for senior leadership.- Supervised a team of analysts in data analysis, security, and process improvement initiatives.- Partnered with leaders in MDMP to reduce risks and optimize tactical decision-making.
Anchorage, Alaska Area
- Oversaw sustainment and logistics for a 100-member team, achieving a 90%+ readiness rating.- Led HR initiatives including retention, evaluations, and medical readiness.- Investigated and resolved loss prevention issues, recovering $100K in funds.
Mooresville, North Carolina, United States
- Managed 127 accounts with $600K ARR, specializing in pest control solutions for commercial clients.- Developed IPM programs aligned with NC Department of Agriculture regulations, enhancing customer outcomes.- Provided expert guidance in IPM, performing root-cause analysis and ensuring client adherence to treatment plans.
Other employees you can reach at servicetitan.com. View company contacts for 1027 employees →
Emily Denault-Cruz
Colleague at Servicetitan
Garden Grove, California, United States, United States
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KH
Karen Harutyunyan
Colleague at Servicetitan
Armenia, Armenia
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William Song
Colleague at Servicetitan
Los Angeles, California, United States, United States
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AG
Arthur Gevorgyan
Colleague at Servicetitan
Yerevan, Yerevan, Armenia, Armenia
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YD
Yakira Dean
Colleague at Servicetitan
Houston, Texas, United States, United States
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JC
Jennifer Cruz
Colleague at Servicetitan
Greater Boston, United States
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OF
Omar F.
Colleague at Servicetitan
Toronto, Ontario, Canada, Canada
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JW
Jacquelyn Wilcox
Colleague at Servicetitan
United States, United States
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PT
Piotr Telman
Colleague at Servicetitan
Poznań, Wielkopolskie, Poland, Poland
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MS
Mike Stein
Colleague at Servicetitan
Oviedo, Florida, United States, United States
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Activities and Societies: • Niagara University College Republicans, • Niagara University Army ROTC, • Niagara Index Campus Newspaper, •.
Activities and Societies: National Youth Leadership Forum on National Security (Vice President), Youth and Government (President |.
Quick answers generated from the profile data available on this page.
Matt Stevens works for ServiceTitan.
Matt Stevens is listed as Customer Success & Relationships | Operational Excellence at ServiceTitan.
AeroLeads has found 1 work email signal at @servicetitan.com for Matt Stevens at ServiceTitan.
Matt Stevens is based in Huntersville, North Carolina, United States while working with ServiceTitan.
Matt Stevens has worked for Servicetitan, Us Army, and Home Paramount Pest Control.
Matt Stevens's colleagues at ServiceTitan include Emily Denault-Cruz, Karen Harutyunyan, William Song, Arthur Gevorgyan, and Yakira Dean.
You can use AeroLeads to view verified contact signals for Matt Stevens at ServiceTitan, including work email, phone, and LinkedIn data when available.
Matt Stevens holds Bachelor'S Degree, Criminal Justice/Police Science from Niagara University.
Matt Stevens is listed with skills including Leadership, Team Leadership, Teamwork, Integrity, Organizational Leadership, Administrative Work, Instructor Led Training, and Positive Personality.
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